Frequent Unexpected_Kernel_Mode_Trap Errors in the Past Couple of Weeks

Question

Hello everyone,

I have been getting frequent unexpected_kernel_mode_trap bluescreens at random intervals and at different loads (playing games, surfing the web, idling) these past weeks. I have tried all of the other methods (sfc /scannow, windows memory diagnostic, CCleaner registry cleaner, system restore, clean reinstall GPU driver, updated windows,, updated bios firmware, and etc.) to fix the issue listed in the other posts but none of them have fixed the issue. I am out of ideas and have no clue what else I can do to fix this problem. I tried looking through the .dmp files but I have no clue what I am reading or looking at/for. Please help.

minidump files link: minidmp.zip

Thanks!

Answer 1

Hi, thank you for that information, as per checking and the new DMP files, it is only displaying a general error on the PC which is still related to win32k.sys, since you have done a clean installation of Windows, and still having an issue, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Answer 2

I just did a fresh install of windows 11 and still crashed with the same BSOD and error code.

Answer 3

Hello Bernard,

Thank you so much for responding. I did method 1 and 3 and the SFC /scannow and DISM cmds said that there were no missing, corrupted, or damaged files. Also, the Memory Diagnostic stated that there were no memory errors. However, I was playing some game last night aftewards since the computer was stable for a bit but it still crashed and restarted without a BSOD this time and then afterwards when I tried to look at the event viewer, it BSOD with the same code as before "Unexpected_Kernel_Mode_Trap" again.

.dmp files of crashes from after: After forum stuff.zip

Thanks again for the help.

Answer 4

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to help, upon analyzing and checking the DMP files, the error you have is win32k.sys, this issue is caused by missing, corrupt, or damaged system files on your computer, for us to fix the issue kindly follow the steps below:

Method 1. Run system file checker.

On Powershell(admin), copy, paste, and enter each command below:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Once done restart the PC and check.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Method 3. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any RAM issues.

• Press Windows key + R then type in mdsched.exe hit OK then restart the device.

Note: If the issue persists, we will run a system repair on the affected device.

Let me know how it goes and I hope that helps.

Bernard