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Games and programmings such as Valorant keep either freezing my monitor, crashing, or completely bluescreening.

Anonymous
2024-10-22T03:42:41+00:00

Hi, yesterday my computer was working fine and I started it today only for it to start crashing on every software, mostly games. It will either completely freeze my monitor and be unclosable without task manager, BSoD, or just outright crash. My desktop nagivation and everything, including google and such, work fine. My most recent BSoD cause was ntoskrnl.exe. Here are my Windows minidump logs: (dropbox)

https://www.dropbox.com/scl/fi/9sk6bcddlcichdxu8n1l5/Minidump.7z?rlkey=g8msijz40rj4q6897plegvojz&st=if21kx5q&dl=0

Thank you, I really hope you can help me.

Windows for home | Windows 10 | Performance and system failures

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  1. Jonathan Deives 74,060 Reputation points Independent Advisor
    2024-10-22T19:50:23+00:00

    Check if the cables are connected correctly. If necessary, remove and reconnect them.

    Clear CMOS, turn off the computer and look for the battery on the motherboard. Remove it for a few minutes and then reconnect it.

    If the problem persists, there may have been a hardware problem when you replaced the RAM.

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  2. Anonymous
    2024-10-22T19:41:13+00:00

    They are both properly seated, I tested one at a time in different slots and even put the old RAM back in and my monitors still don’t receive signal for some reason. As I said the PC does turn on though. Thanks again for your response.

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  3. Jonathan Deives 74,060 Reputation points Independent Advisor
    2024-10-22T16:59:14+00:00

    Make sure the RAM is seated properly in the slots. If you have more than one slot, test each slot one at a time.

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  4. Anonymous
    2024-10-22T16:57:21+00:00

    Hi, thanks so much for the response. I ended up running a full windows diagnostic and it returned saying “Your computer has a memory problem.” I guessed it was my RAM sticks, so I went out to purchase more and now my monitors will not even display, however the computer does turn on. Is there any way I can receive help with this?

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  5. Jonathan Deives 74,060 Reputation points Independent Advisor
    2024-10-22T04:29:25+00:00

    My name is Jonathan Deives. I'm an Independent Advisor and I'll be glad to help you today.

    The cause of BSOD is "dxgmms2.sys", try following these solutions;

    Use the DDU tool to uninstall the current graphics card driver, go to the manufacturer website and download the driver before the last one released.

    Update the chipset and all device drivers.

    Disable all overclocking settings.

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