Hello there! I am Charity, I'm an Independent Advisor. I'm glad to help you today!
My sincerest apologies about that. Bluetooth audio is extremely sensitive and finicky, and picky on devices. I personally use an external Bluetooth adapter just for my audio as the sound quality is better, and more stable.
Here's an example of a compatible external Bluetooth adapter.
https://www.amazon.com/UGREEN-Bluetooth-Adapter...
Please let me know if you have any more questions, I'll do my best to respond as soon as possible.
Kind Regards,
Charity (GMT+08:00)
Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complexity of the question and the amount of detail that you have provided me.