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ADP For 2nd device(OSX) enrolled Licence

Ed LZ 96 Reputation points
2021-05-17T04:36:46.623+00:00

I have afew occasions of where Users have a Windows Device enrolled with ADP, but also need a Apple device/OSX. The Apple device will enroll but ATP. An E5 license is being used. Also device Device compliance error 0xfde9

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Ed LZ 96 Reputation points
    2021-06-01T05:57:39.02+00:00

    Thanks for The help, issue Resolved
    Created a new Device Policy that
    grants Full Disk Access to the Endpoint Security system extension.

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  1. Lu Dai-MSFT 28,371 Reputation points
    2021-05-17T07:03:20.86+00:00

    @Ed LZ Thanks for posting in our Q&A.

    To clarify this issue, we appreciate your help to collect some information:
    1.For "Windows enrollment with ADP", what ADP did you mean? As I am known, there are 7 methods to enroll windows device in intune. We can refer to the following link. Which method did you use?
    https://learn.microsoft.com/en-us/mem/intune/enrollment/device-enrollment#windows-enrollment-methods

    2.For "Apple device will enroll but ATP", what ATP did you mean?

    3.If we want to enroll device to intune, we need intune license and it is included in the following license:
    https://learn.microsoft.com/en-us/mem/intune/fundamentals/licenses#microsoft-intune
    Microsoft 365 E5
    Microsoft 365 E3
    Enterprise Mobility + Security E5
    Enterprise Mobility + Security E3
    Microsoft 365 Business Premium
    Microsoft 365 F1
    Microsoft 365 F3
    Microsoft 365 Government G5
    Microsoft 365 Government G3
    Intune for Education
    So, please check if your E5 license is one of the above.

    4.For Device compliance error, please show the screen shot and check if the device is compliant under "All devices" in intune portal.

    If there is anything update, feel free to let us know.

    If the response is helpful, please click "Accept Answer" and upvote it.
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  2. Ed LZ 96 Reputation points
    2021-05-17T07:32:57.123+00:00

    The First Device was enrolled Via Autopilot/intune and is a windows Device, Sorry Typo, ATP not ADP

    Apple device/OSX was also enrolled with Apple business manager/intune but its the users 2nd device

    Yes the users has a Microsoft 365 E5 license. got about 5x staff with same issue

    The issues only happening to users whom receive a Apple Device as there 2nd device. 97017-capture.png

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  3. Lu Dai-MSFT 28,371 Reputation points
    2021-05-17T09:13:10.69+00:00

    @Ed LZ Thanks for your update.

    For the screen shot that no license found, I haven't met it before. Based on my research, this issue may occurs in using Microsoft Defender for Endpoint on macOS. We can read the following article as a reference:
    https://learn.microsoft.com/en-us/microsoft-365/security/defender-endpoint/mac-support-license?view=o365-worldwide

    For compliance error code, please do the following check:
    1.Please check if the device is compliant under "All device" in intune portal. For example:
    97099-image.png
    Note:Please override the private information.

    2.Please check if there is another compliance policy is deployed to the device. If not, I think we can ignore this error.

    Hope the above information will help.