Device ran into problem, unexpected kernel mode trap

Question

After turning on my laptop after couple mins it’s shows Device ran into problem, unexpected kernel mode trap. I have already done a reset on my pc and set up and brand new and still facing this problem pls pls help. I have tried many ways but I can’t understand. YouTube shows me go to safe mode and check event view and it shows me critical even which no sense to me and I have no idea what to do pls anyone can help?

Answer 1

Hi, thank you for that information, better if you could reinstall the same version as you have since you can still use the device, I suggest running a custom installation to fix the issue, however, the process will delete all apps but will retain all files on the PC, if you are okay with that, you may follow the steps provided below:

Go to the Windows 11 website: https://www.microsoft.com/en-us/software-downlo...

Under Download Windows 11 Disk Image (ISO) select Windows 11 (multi-edition ISO)

Once done downloading the ISO, kindly right-click on ISO then click Mount> Click Sources folder>then look for Setup.exe inside the sources folder

Then follow the second picture to the last from this link:

https://answers.microsoft.com/en-us/windows/for...

Answer 2

Hi Hammad, thank you for that information, as per checking and analyzing the DMP files, there is an error nwifi.sys, this is a Native Wi-Fi or a network driver that is causing the issue, for us to sort out the issue, kindly follow the steps below:

Method 1. Roll back the Network driver.

-Press the Windows key + X

-Go to Device Manager

-Expand the Network Adapters

-Look for the Wi-Fi driver

-Right-click and click "Update Driver"

-Look for "Browse my computer for driver"

-Click "Let me pick drivers available drivers on my computer"

-Choose an old driver or other names of the driver then select it and hit next until it installs.

Note: If the issue persists, please download and install a Wi-Fi driver from your manufacturer's website and or update the BIOS with the help of the PC manufacturer.

Additional note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Answer 3

Hi, first thank you so much for responding I deeply appreciate that. Pls find the link below for the files. I hope it works

https://1drv.ms/f/s!AlGSL1yIFVCRhhxWeCLLGA6tB4T6?e=EPYvX1

Desktop

I’m attaching two link, I guess desktop will work.

Will be waiting for you now thanks.

Answer 4

Hi Hammad, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard