Help random blackscreens while gaming

Question

On a desktop pc, I've had a previous issue where my pc would freeze and only windows apps wouldn't work Or my pc monitors go black but my pc still had its lights on etc.(and non windows app would be slow and bad) so I Figured a fresh windows reinstall would be needed, After the reinstall I'm not getting the windows like previous but after a solid 6 mins of gaming my pc had a slight audio glitch and went black, however my pc fans were still going, the CPU cooler still had lights going and all that but my pc wouldn't make any noise or respond. Its not a blue screen so I cant just get the dump file, event viewer just says "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

I don't know what to do and its been like this for a month.

Answer 1

Moved it to the next PCIE port and after an hour of high end gaming and it hasn't crashed and the startup for the pc is much faster Thank you so much!

Answer 2

Okay I reinstalled my drivers and it happened again, I will try a new PCIE port and ill let you know the result.

Answer 3

Hi, thank you for that information, as per checking and analyzing the DMP file you have, there is an error in nvlddmkm.sys, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

https://nvidia.custhelp.com/app/answers/detail/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additional note: If the issue persists, and since you have reinstalled Windows, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Answer 4

101724-11421-01.dmp

Answer 5

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

I understand the issue you have, there is nothing to worry I am here to help, based on your inputs, since the OS was newly reinstalled, have you tried to upload or install all the drivers such as the display driver? In addition, can you check if there is a Minidump file in the folder? kindly follow the steps below:

Press Windows key + E (To open file explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Note: If you cannot see Minidump files, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard