Windows Update Bug

Question

Everytime I update my laptop I kept getting error codes. I don't understand why I kept getting issues while my computer is new.

Answer 1

Greetings!

I'm Christine, I'll be happy to assist you. Looks like you're getting error while installing Windows Update. No worries, I'll do my best to help you.

May I know the version or build of Windows that you're running? (Please press Windows key+R and type winver and hit enter)

May I know what is the error message that you're getting, also the update that you're trying to install?

Please follow the steps below:

1. Windows Update Troubleshooter

Windows 11

Please Click Start menu and type Troubleshoot

Hit Other troubleshooters

And select Windows Update

Finally, Run the troubleshooter

2. Reset Windows update services:

Please click start menu and type cmd, right click on it and choose run with admin

Kindly copy and paste the command lines below and hit enter:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

If the issue persists, please check and follow the steps from here:

https://support.microsoft.com/en-us/windows/tro...

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Christine

Independent Advisor