This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello. I have Windows 10. The operating system was installed recently and this issue existed before the reinstall.
Intermittently when the system comes out of sleep state I do not get video display. After a short pause the computer restarts. I have fast startup turned off as well as hybrid sleep turned off. I am using high performance power plan. System file check scan has been run and found no errors. All latest updates are applied and latest chipset drivers (AMD) and video (NVIDIA) installed. DISM command to restore image health has also been tried.
The issue persists. WinDBG shows the result "MEMORY_CORRUPTION". I have run the Windows memory diagnostic tool and no issue was discovered. Returning the memory to JEDEC state with relaxed timings and lower clock speeds has not helped.
Can additional analysis help? I am not sure what is the faulty component here.
<PII Removed>https://drive.google.com/file/d/1lXcOSD0DkJiHFQFJWHiMxCjiqk4U2X3J/view?usp=sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for the details.
Your suspicion about the Riser Cable may be correct. I see this happen frequently.
Because of this, I always recommend using the GPU connected directly to the motherboard without using any cable or adapter. However, I know that in some cases it is necessary.
If you have any questions, don't hesitate to ask. Click on the "Reply" button below my reply.
An older driver was tried at one point and did not help.
I have another set of memory modules arriving today and will test with them. I am beginning to suspect that the issue may be with the riser cable that is being used connecting the GPU to the motherboard PCIE slot.
https://pcpartpicker.com/b/Gny48d
The cable has a tendency to become crimped tightly in such a small space. I am engaging the manufacturer to request a replacement in order to rule this part out.
For memtest86+ I tried this but the system will produce a black screen and it does not start running the utility. Secure boot is disabled however I suspect I need to turn off UEFI completely before it will work. I have not done this yet and it may not be worth bothering with that since I have new memory coming soon.
Sorry for the delay in reply. I've been offline.
The minidump only mentions the Nvidia driver "nvlddmkm.sys" as the cause of the crash. No other drivers are mentioned.
Have you tried using an older version of the Nvidia driver?
If yes, another component that can cause this behavior is the RAM.
I know you've already used the Windows Memory Diagnostic Tool.
However, I suggest you use the free MemTest86 tool for a deep check of your RAM.
(MemTest86 detects problems the Windows Memory Diagnostic Tool does not detect.)
https://www.memtest86.com/download.htm
The deep scan can take a long time, depending on how much RAM you have. So do it at a time that suits you.
Feel free to share a photo of the test result.
Let me know the result. Click on the "Reply" button below my reply.
Feel free to ask back any questions.
________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
https://drive.google.com/file/d/1lXcOSD0DkJiHFQFJWHiMxCjiqk4U2X3J/view?usp=sharing
FYI. If that minidump is implicating the NVidia GPU. That GPU has been swapped out and replaced.
The power supply is 750W. This meets the minimum requirement for the GPU. The video card is MSI Ventus 4080 Super.
Since the card has been replaced and MS Windows has been completely reinstalled. And we are still having bugcheck. What other component is likely causing the problem?
Hi. I'm David, and I'm happy to help you.
The link to the MEMORY.DMP file has been removed as it may contain personal information. Share only the minidump files.
These files are in "C:\Windows\Minidump".
(If you don't have a "Minidump" folder, check if it is in the plural "Minidumps".)
Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.
Post the link to the ZIP file here so I can have a look.
I await your reply. Click on the "Reply" button below my reply.
