could not activate

Question

could not activate

Answer 1

Thank you for the screenshot.

You have Windows Pro edition installed right now, but you have an OEM license (on the motherboard) for Windows Home edition. Do you have a Pro license? If not, you will need to perform a clean install and it will install Windows Home edition for you, and it will automatically pick up the Home license that's on the motherboard.

Video tutorial is available here: https://www.microsoft.com/en-us/windowsinsider/...

The following steps should be done on a working Windows computer:

Download the Windows Media Creation Tool from Microsoft's official website. https://www.microsoft.com/software-download/win... click on the "download now" button under "Create Windows 11 Installation Media"

Run the tool and select "Create installation media for another PC."

Choose "USB flash drive" as the media to use for the installation and select "Next."

Connect a USB flash drive with at least 8 GB of free space to your computer.

Select the USB flash drive you want to use, and then select "Next."

The tool will then download the required files and create the installation media.

=====================================================

Now these steps will  be done on your problematic computer:

Go to the computer's BIOS boot menu to have it boot from the USB drive.

Follow the on-screen instructions to install Windows 11, making sure to choose "Custom install" and select the option to delete all existing partitions.

Once the installation is complete, you'll have a clean installation of Windows 11 on your computer.

Answer 2

Thanks for your response

Here it is

Answer 3

I see. Can you please type cmd in the search on the taskbar and hit enter to launch command prompt, then run the following command:

slmgr /dlv

Then share a screenshot please. Thanks!

Answer 4

Hi Emily,

My device originally came with the system. I upgraded it to Windows 11 without any issues and used it for a long time. However, after formatting it yesterday, I encountered the following problem:

“Windows

Windows 10 Pro

Edition

Windows is not activated

Activation

We can't activate Windows on this device right now. You can try activating again later or go to the Store to buy genuine Windows. Error code: 0x800705B4”

When I ran the troubleshooter, I received this message:

“Troubleshooting has completed

We found a Windows 10 Home Single Language digital license for this device running Windows 10 Pro. To activate using this digital license, you need to install Windows 10 Home Single Language.

Learn more about Windows Activation

You can also activate this device by going to the Store and purchasing a genuine copy of Windows.”

Answer 5

Hello, this is Emily.

We are going to need quite a bit of information to troubleshoot.

How did you obtain the license initially? Was it a Windows 10 license to begin with? Did you purchase from Microsoft or third party, or did it come with the device?

Is this the first time you are trying to activate? Or it has been activated already but it is now not activated? If so, is hardware change involved? Or you try to move it to a different device?

Please describe the issue as much as possible because there are many different scenarios and different solutions accordingly. thanks!