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Random Bluescreen

Anonymous
2024-09-20T18:46:24+00:00

im experienciing some random bluescreen while doing activity on my computer it would help me a lot if someone want to check my minidump files

https://drive.google.com/drive/folders/1khk9RJw4BMImtUYylouk7A5Wtl4KYDj3?usp=drive_link

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2024-09-21T15:59:33+00:00

    Appreciate that David!

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  3. David-M 115.3K Reputation points Independent Advisor
    2024-09-20T20:22:55+00:00

    Thanks.

    The minidumps only indicate memory corruption. No drivers are mentioned.

    I suggest doing the following:

    • Download the latest chipset driver from the link below and install it.
      https://download.asrock.com/Drivers/CPU/Chipset
      (Extract the ZIP file, run the file "AMD_Chipset_Software", and follow the on-screen instructions to install the driver.)
    • I noticed that the motherboard BIOS is outdated. I suggest you update it by following ASRock's instructions.

    Then, see if the system will work stable.

    If the blue screen occurs again after doing this, share the minidump it created. Click on the "Reply" button below my reply.

    Driver source: https://www.asrock.com/MB/AMD/A520M-HVS/#Download

    Feel free to ask back any questions.
    ________________________________________________________
    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  4. Anonymous
    2024-09-20T20:06:12+00:00

    greetings David i already updated the Gdrive links availability. Thank you

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  5. David-M 115.3K Reputation points Independent Advisor
    2024-09-20T19:17:40+00:00

    Hi. I'm David, and I'm happy to help you.

    Sorry. I cannot access the file.

    Check the sharing permissions of the file.

    See the instructions for making the file publicly available in "Step 2 > Share a file publicly" in the article below.

    https://support.google.com/drive/answer/2494822...

    I await your reply. Click on the "Reply" button below my reply.

    ________________________________________________________

    Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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