Hi Kim, I'm John, a fellow Microsoft user like you.
I understand you're having issues with your built-in camera, and I'm here to help. Can you check if there is a physical lock or cover over the built-in camera?
What troubleshooting steps have you already taken?
If you haven't already, please try the troubleshooting steps provided in this Microsoft support article: https://support.microsoft.com/en-us/windows/cam...
Click "Reply" below to let me know how it goes. If the issue persists, please provide more details by answering my questions.
John J.D.