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Computer Bluescreens when unplugging mouse

Anonymous
2024-10-27T21:25:53+00:00

My PC has started bluescreening every time I unplug my mouse. I think it has something to do with the drivers but I can't uninstall them or update them because when I try it also sends me to a Blue screen of death. I'm running out of ideas, please help

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-10-29T08:16:17+00:00

    Thanks man, that worked. You're a lifesaver!

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  2. Jan J.23 13,665 Reputation points Independent Advisor
    2024-10-28T20:41:48+00:00

    The dmp file indicates the the Virtual box mouse drivers are causing the crash. Try to uninstall the software related to it and observe if the system stabilizes.

    I suggest checking their forums or support for any recent vbox mouse driver-related issues.

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  3. Anonymous
    2024-10-28T08:13:05+00:00

    Hello Jan, thank you for answering. Here is the Onedrive link: 102724-16500-01.zip

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  4. Jan J.23 13,665 Reputation points Independent Advisor
    2024-10-28T01:05:19+00:00

    Hi, I'm Jan and I'm happy to help you today. I'm sorry you're having this problem. Please check if it creates a dmp file and share the latest dmp files for us to diagnose the cause of the computer crash/BSOD. Thank you

    Please find this folder.

    C:\Windows\Minidump

    Put the files in a zip

    upload files to OneDrive

    Share the link here.

    Thank you

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