Fraud

Question

I have recently noticed my credit card has been fraudulently used to pay for a Microsoft subscription, I have contacted my credit card company who have put a stop on my card but who do I speak to at Microsoft about this issue??

Answer 1

But your credit card is registered with your Microsoft account?

If you open your account online and select Payment options it offers a link

Don't recognize a charge on your bank statement?  https://account.microsoft.com/billing/payments however what is shown on your credit card statement may not really be from Microsoft if your account hasn't been used.

Does your bank offer an investigation. To be safe you should start by securing your Microsoft account with a secure password and add 2FA.

Edit: this may also help How to investigate a billing charge from Microsoft - Microsoft Support

Answer 2

No there's nothing showing on my Microsoft account just just shows on my credit card transactions

Answer 3

Is that credit card registered on your Microsoft account. Does the charge show on your order history?

Answer 4

Hi Vicki,

Thank you for reaching out to the Microsoft Community , I'm kishen an Independent Advisor and a Microsoft user like you.

I'll be glad to assist you today. As this is not a live chat, Kindly expect some delay in response.

Kindly contact the Microsoft support to report this financial issue , Kindly use the below link to connect with them:

https://support.microsoft.com/contactus?Contact...

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Regards,

Kishen :)