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Pre-installed Windows11 not working

Anonymous
2024-10-31T16:20:12+00:00

I bought a new laptop last year. Everytime I try to use Windows 11, it brings up the screen about the product key. I enter the key and it says it doesn't recognize it. I got the product key from the hard drive search. I did get windows pre-installed from upgraded from 10 to 11.

I check that the software is activated and still asks for the key and also it brings to a screen to purchase 365. Why buy a software when it was pre-installed. Another expense for a new laptop that I had to buy an external hard drive to download other software.

Should I uninstall Windows 11 and use 10 instead. I just want to go use the software that came with the expensive laptop. I don't use the laptop a lot as I had planned to, but when I do, I expect the software to work and spend hours trying to figure out why it isn't.

Windows for home | Windows 11 | Licensing and activation

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  1. DaveM121 891.6K Reputation points Independent Advisor
    2024-10-31T17:54:01+00:00

    Hi, I am Dave, I will help you with this.

    1

    Click your Start Button, type cmd then right click Command Prompt and choose 'Run as Administrator'

    Run or paste this command and hit Enter:

    slmgr.vbs /dlv

    Please post a screenshot of the resulting dialog

    2

    Download the free ShowKeyPlus app from the Microsoft Store.

    Please provide a screenshot of that app window, and please hide your product key in the screenshot.

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