If you can, please try to complete that Memory Diagnostics test, to see if there are any errors reported, it is the most likely cause of the system freezing up.
Pc freezing
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
My pc has been freezing for around a week now i think it might be the hardware but i hope it isnt it freezes and i cant move the mouse use anykind of keybinds it isnt my graphics card cuz ive tried restarting that and my monitor but it doesnt fix it i tried signing my drivers checked background programs did sfc /scannow and nothing helped i even reset my pc but it didnt fix it (used cloud download) i tried turning it on one time and it seems like its starting but then it stops then starts a bit then stops over and over and i took it out of power and now im writing this
Windows for home | Windows 11 | Performance and system failures
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
11 answers
Sort by: Most helpful
-
Anonymous
2024-10-02T16:11:09+00:00 Alright i have tried doing it right now but it has frozen twice during the test il update when i can get to actually finish the test but if that means something that would be useful it often freezes during windows stuff like when i was trying to reset my pc also it frooze before the pc even started at the acer loading screen
And has frozen in the lock screen i feel like it might freeze after a point in the cp u usage but im not sure because its quite random oh it just froze for a third time on the memory diagnostic
-
DaveM121 891.1K Reputation points Independent Advisor2024-10-02T13:00:31+00:00 Thank you for that information, the best option would be to test your RAM to check for physical errors to see if that is the cause of the system freezes.
Open the Windows Memory Diagnostics utility and run a full scan with that, does that find any errors on your RAM?
-
Anonymous
2024-10-02T12:46:40+00:00 It still freezes in safe mode it took like 2 minutes also i have a acer pc rtx 10(something im not sure) super graphics card i have 256 gb of storage i have an intel gpu and thats all i can remember without checking device manager
-
DaveM121 891.1K Reputation points Independent Advisor
2024-10-01T16:13:39+00:00 Hi, I am Dave, I will help you with this.
Can you access the recovery environment to try to boot Windows into Safe Mode using the steps below to test if your system is stable in Safe Mode.
Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down
Do this twice
On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.
Go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 5 to enter Safe Mode