I have a recurring charge on my credit card from microsoft that i cannot identify

Question

I have a recurring charge on my credit card from microsoft that i cannot identify. I am no the admin and do not have admin rights, but the charge is associated with my card

Answer 1

Hi Christopher Crotty1

Welcome to Microsoft Community.

Based on your description, I understand that you will have a recurring charge on your credit card from Microsoft, but you don't know what the charge is for, and I understand very well how you feel!

Since this issue would involve accounts, which contain a lot of your personal information (PII), in order to avoid your personal privacy being leaked or even stolen in a public place!

Please contact Contact Us - Microsoft Support for help and support related to the issue, thank you very much!

(1) Click on the link to visit the website and sign in to your account

(2) Enter the problem you are experiencing in the search field.

(3) Click on “Get Help”.

(4) You can view the help, or ask for online and phone support

Personally, I would recommend contacting online or phone support as they can assist you remotely or look into your order number to find out what the chargeback is and what it is.

If you feel that the charge is unjustified or you need a refund, you can also describe your request to Online Support or Phone Support.

I sincerely hope that if you contact the right department, the issue will be resolved as soon as possible!

Best Regards

Arthur Sheng | Microsoft Community Support Specialist

Answer 2

Hi, you just need to follow the steps in my first reply.

For example, if you have a Windows order related question, you can log in and select the Windows board first and enter the Billing related prompt word.

At this point it will take us to the help related to this issue.

In addition to that, I have found an additional phone list for you that you can try to call when you have a moment.

The link is: Global Customer Service phone numbers - Microsoft Support (when you open the link you can select it according to your location)

Please note that your call will be routed to a different department depending on your situation, e.g. Microsoft Store etc.

Answer 3

How can I speak to somebody at microsoft on the phone to abseer my question about this recurring charge and what is the number i can call