Help with computer crashing

Question

Hello,

My laptop has recently started hanging and crashing, it is most common when playing games but has also happened just sitting idle at the desktop. The screen will freeze, sometimes the sound will stop, other times it will enter a ~0.5 second loop/stutter. It will become totally unresponsive, sometimes it will just stay like that until I power cycle (hold the power button) other times it will restart itself after ~10 seconds.

Can I get some guidance on where to start troubleshooting?

Metabox (Clevo) Alpha-SR NP70SNE

Win11 Home

i9-13900HX

32Gb Ram

Nvidia RTX 4070

I have the system configured to do a small memory dump to %SystemRoot%\Minidump but the folder does not exist.

Answer 1

Please disable Driver Verifier now and do not re-enable it.

Open File Explorer, then go to C:\WIndows\System32.

Perform a search in that folder for HKMouFltr.sys

When you find that file, right click it and select Rename, then rename the file to HKMouFltr.old.

Restart your PC to apply the change, then wait to see if your system is stable.

Answer 2

I am working though the driver verifier instructions.

First crash was a BSOD says stopcode DRIVER IRQL NOT LESS OR EQUAL What failed HKMouFltr.sys

and it gave me a mini dump https://drive.google.com/file/d/1hFeqQceO1qDeSYagZm0Gbg_cS08d3sJl/view?usp=sharing

2nd Crash, no BSOD just froze and restarted. While restarting there was a BSOD that said somethign about page file.

No minidump was created

3rd Crash was a BSOD says stopcode DRIVER IRQL NOT LESS OR EQUAL What failed HKMouFltr.sys

and it gave a mini dump https://drive.google.com/file/d/1Xf89dbxu0pffOqChXTHvqse5Q_aYl7Wv/view?usp=sharing

Answer 3

Here are links to the application events and the system events

https://drive.google.com/file/d/1pORPmD6ca_N1g7oGseyozGKKJ7MbjQjF/view?usp=sharing https://drive.google.com/file/d/13AouYSwjEjDwnu3urmhAI3o-ND3HJekh/view?usp=sharing

Answer 4

Hi, I am Dave, I will help you with this.

To try to force Windows to create minidump files and to show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

Before you run Driver Verifier, please create a new System Restore Point

https://answers.microsoft.com/en-us/windows/for...

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Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Open Command Prompt as Administrator and run these two commands, then restart your PC.

verifier /reset

verifier /bootmode resetonbootfail

Answer 5

Hey there! I know system crashes can be really frustrating, but I'm here to help.

Could you share your Event Viewer logs with us? You can export the relevant logs and upload them to Google Drive, making sure to set the permissions so that anyone with the link can view the file. This way, anyone trying to help you can access the logs.

Here’s how to export the Event Viewer logs:

1. Open Event Viewer (search for it in the Start menu).
2. In the left panel, go to Windows Logs, and choose either System or Application, depending on where the issue may lie.
3. Right-click the log (System or Application), then select Save All Events As.