window update failed

Question

after window update I am locked out of computer

Answer 1

Dear Steven,

Hello! Welcome to the Microsoft Community. I'm glad to be able to help you. If I don't understand your question, please let me know immediately.

I understand that you are locked out of your computer after the update. I understand the trouble this problem brings to you, and I will try my best to help you solve it.

Check out the following thread to get the command prompt:

Diagnostic Mode "Something happened and your PIN isn't available" Boot - Microsoft Community

Following steps 1-13 in the link above, you should be able to get a command prompt, create a local administrator account using the following command:

net user /add username password 

net localgroup administrators username /add 

Where "username" is your custom account and "password" is your custom password. Once created, reboot and log in to your newly created local account and it should all work fine. You will then need to follow step 18 in the link above.

If your original account error message said that your PIN or password was incorrect, try to find file explorer-> this PC->C drive-> windows-> service profiles-> local service-> appdata-> local-> Microsoft-> NGC path, back up the files in the folder to another location, and then delete all the contents in the folder, but don't delete the NGC folder.

Restart and check whether you can log in to your previous account normally. If it still doesn't work, you may need to use a local account. You can directly copy the user folder of the previous account to the local account.

Hope these steps can help you. If you have any questions, please let me know in time.

Best Wishes

Pyke.D | Microsoft Community Support Specialist