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About blue screen

Anonymous
2024-10-08T11:45:13+00:00

When I was downloading files I just got blue screen, the dbg file is that:
************* Preparing the environment for Debugger Extensions Gallery repositories ************** ExtensionRepository : Implicit UseExperimentalFeatureForNugetShare : true AllowNugetExeUpdate : true NonInteractiveNuget : true AllowNugetMSCredentialProviderInstall : true AllowParallelInitializationOfLocalRepositories : true EnableRedirectToChakraJsProvider : false

-- Configuring repositories ----> Repository : LocalInstalled, Enabled: true ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds ----> Repository : UserExtensions, Enabled: true, Packages count: 0 ----> Repository : LocalInstalled, Enabled: true, Packages count: 42

Microsoft (R) Windows Debugger Version 10.0.27704.1001 AMD64 Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\100824-9171-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available

************* Path validation summary ************** Response Time (ms) Location Deferred srv* Symbol search path is: srv* Executable search path is: Windows 10 Kernel Version 22621 MP (16 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Kernel base = 0xfffff8001d200000 PsLoadedModuleList = 0xfffff8001de134f0 Debug session time: Tue Oct 8 07:34:31.266 2024 (UTC - 4:00) System Uptime: 0 days 0:05:27.961 Loading Kernel Symbols ............................................................... ................................................................ ................................................................ ......................................... Loading User Symbols PEB is paged out (Peb.Ldr = 0000000000dbf018). Type ".hh dbgerr001" for details Loading unloaded module list ........... For analysis of this file, run !analyze -v nt!KeBugCheckEx: fffff8001d616000 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffff8300`cf5fcfb0=???????????????? 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * *******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the BugCheck Arg2: fffff8001d420af3, Address of the instruction which caused the BugCheck Arg3: ffff8300cf5fd900, Address of the context record for the exception that caused the BugCheck Arg4: 0000000000000000, zero.

Debugging Details:

KEY_VALUES_STRING: 1

Key  : Analysis.CPU.mSec
Value: 2609

Key  : Analysis.Elapsed.mSec
Value: 7639

Key  : Analysis.IO.Other.Mb
Value: 0

Key  : Analysis.IO.Read.Mb
Value: 0

Key  : Analysis.IO.Write.Mb
Value: 6

Key  : Analysis.Init.CPU.mSec
Value: 390

Key  : Analysis.Init.Elapsed.mSec
Value: 29646

Key  : Analysis.Memory.CommitPeak.Mb
Value: 110

Key  : Analysis.Version.DbgEng
Value: 10.0.27704.1001

Key  : Analysis.Version.Description
Value: 10.2408.27.01 amd64fre

Key  : Analysis.Version.Ext
Value: 1.2408.27.1

Key  : Bugcheck.Code.LegacyAPI
Value: 0x3b

Key  : Bugcheck.Code.TargetModel
Value: 0x3b

Key  : Dump.Attributes.AsUlong
Value: 808

Key  : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key  : Failure.Bucket
Value: AV\_nt!MmCheckCachedPageStates

Key  : Failure.Hash
Value: {3400d3f2-0a18-41fd-5365-e00970cc23e4}

Key  : Hypervisor.Enlightenments.ValueHex
Value: 1497cf94

Key  : Hypervisor.Flags.AnyHypervisorPresent
Value: 1

Key  : Hypervisor.Flags.ApicEnlightened
Value: 1

Key  : Hypervisor.Flags.ApicVirtualizationAvailable
Value: 0

Key  : Hypervisor.Flags.AsyncMemoryHint
Value: 0

Key  : Hypervisor.Flags.CoreSchedulerRequested
Value: 0

Key  : Hypervisor.Flags.CpuManager
Value: 1

Key  : Hypervisor.Flags.DeprecateAutoEoi
Value: 0

Key  : Hypervisor.Flags.DynamicCpuDisabled
Value: 1

Key  : Hypervisor.Flags.Epf
Value: 0

Key  : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1

Key  : Hypervisor.Flags.HardwareMbecAvailable
Value: 1

Key  : Hypervisor.Flags.MaxBankNumber
Value: 0

Key  : Hypervisor.Flags.MemoryZeroingControl
Value: 0

Key  : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0

Key  : Hypervisor.Flags.NoNonArchCoreSharing
Value: 1

Key  : Hypervisor.Flags.Phase0InitDone
Value: 1

Key  : Hypervisor.Flags.PowerSchedulerQos
Value: 0

Key  : Hypervisor.Flags.RootScheduler
Value: 0

Key  : Hypervisor.Flags.SynicAvailable
Value: 1

Key  : Hypervisor.Flags.UseQpcBias
Value: 0

Key  : Hypervisor.Flags.Value
Value: 4853999

Key  : Hypervisor.Flags.ValueHex
Value: 4a10ef

Key  : Hypervisor.Flags.VpAssistPage
Value: 1

Key  : Hypervisor.Flags.VsmAvailable
Value: 1

Key  : Hypervisor.RootFlags.AccessStats
Value: 1

Key  : Hypervisor.RootFlags.CrashdumpEnlightened
Value: 1

Key  : Hypervisor.RootFlags.CreateVirtualProcessor
Value: 1

Key  : Hypervisor.RootFlags.DisableHyperthreading
Value: 0

Key  : Hypervisor.RootFlags.HostTimelineSync
Value: 1

Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
Value: 0

Key  : Hypervisor.RootFlags.IsHyperV
Value: 1

Key  : Hypervisor.RootFlags.LivedumpEnlightened
Value: 1

Key  : Hypervisor.RootFlags.MapDeviceInterrupt
Value: 1

Key  : Hypervisor.RootFlags.MceEnlightened
Value: 1

Key  : Hypervisor.RootFlags.Nested
Value: 0

Key  : Hypervisor.RootFlags.StartLogicalProcessor
Value: 1

Key  : Hypervisor.RootFlags.Value
Value: 1015

Key  : Hypervisor.RootFlags.ValueHex
Value: 3f7

Key  : Stack.Pointer
Value: PRCBException

BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8001d420af3

BUGCHECK_P3: ffff8300cf5fd900

BUGCHECK_P4: 0

FILE_IN_CAB: 100824-9171-01.dmp

DUMP_FILE_ATTRIBUTES: 0x808 Kernel Generated Triage Dump

FAULTING_THREAD: ffff988fba362080

CONTEXT: ffff8300cf5fd900 -- (.cxr 0xffff8300cf5fd900) rax=0a00000000000000 rbx=0000000000000000 rcx=c000000000000001 rdx=ffffe78bef131000 rsi=ffffab73c5f78988 rdi=0a000003d7a31921 rip=fffff8001d420af3 rsp=fffff883a1857000 rbp=0000000000010000 r8=efffd60d170f9bc8 r9=ffffad800b86e930 r10=ffffab0000000000 r11=fffff8001d200000 r12=ffffad800e176b00 r13=ffffad801825f440 r14=ffffab73c5f789f8 r15=0000000000000000 iopl=0 nv up ei pl nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050206 nt!MmCheckCachedPageStates+0xa43: fffff8001d420af3 498938 mov qword ptr [r8],rdi ds:002b:efffd60d170f9bc8=???????????????? Resetting default scope

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: Agent.exe

STACK_TEXT:
fffff883a1857000 fffff8001d421f75 : ffff988f00000000 000000003fcc0000 1a000002c275d867 0000000000000000 : nt!MmCheckCachedPageStates+0xa43 fffff883a1857190 fffff8001d8a7603 : 000000003fcf01b6 0000000000000000 ffff988fb99254a0 00000000000217cc : nt!CcFetchDataForRead+0x95 fffff883a18571f0 fffff8001d41e29b : ffff988fb99254a0 000000003fcf01b6 0000000000000000 ffff988fc445ea00 : nt!CcMapAndCopyFromCache+0xf3 fffff883a18572b0 fffff800229fea6b : ffffd60d00000000 0000000000000000 ffff988f000217cc 0000000000000000 : nt!CcCopyReadEx+0x22b fffff883a1857370 fffff80022a00f9e : 00000000000217cc ffff988fb99254a0 fffff883a18575e0 0000000000000001 : Ntfs!NtfsCachedRead+0x197 fffff883a18573e0 fffff80022a018a7 : ffff988fc5172bb8 ffff988fc34f1560 ffff988f12000000 ffff988fb2888a00 : Ntfs!NtfsCommonRead+0x1f5e fffff883a18575b0 fffff8001d512695 : ffff988fcb6dfa00 ffff988fc34f1560 ffff988fb2888a10 ffff988fc34f1990 : Ntfs!NtfsFsdRead+0x227 fffff883a18576a0 fffff8001c02a1fb : 000000000d6ceff0 ffff988fcb6dfa00 ffff988fb99254a0 0000000000000000 : nt!IofCallDriver+0x55 fffff883a18576e0 fffff8001c027e43 : fffff883a1857770 0000000000000000 ffff988fb2888a00 0000000000000001 : FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x15b fffff883a1857750 fffff8001d512695 : ffff988fc34f1560 0000000000000000 ffff988fb2888a10 0000000000000000 : FLTMGR!FltpDispatch+0xa3 fffff883a18577b0 fffff8001d9c3590 : ffff988fc34f1560 0000000000000000 fffff883a1857851 000000000d6cef00 : nt!IofCallDriver+0x55 fffff883a18577f0 fffff8001d9e1114 : 0000000000000000 0000000000000000 0000000000000000 ffff988fb99254a0 : nt!IopSynchronousServiceTail+0x1d0 fffff883a18578a0 fffff8001d9e0c0b : ffff988fb99254a0 0000000000000000 0000000000000001 00000000012883a8 : nt!IopReadFile+0x4d4 fffff883a18579a0 fffff8001d62b608 : ffff988fba362080 fffff883a1857b20 0000000008eee948 fffff883a1857a48 : nt!NtReadFile+0xdb fffff883a1857a30 0000000077ad1cf3 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiSystemServiceCopyEnd+0x28 0000000008eee928 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x77ad1cf3

SYMBOL_NAME: nt!MmCheckCachedPageStates+a43

MODULE_NAME: nt

IMAGE_VERSION: 10.0.22621.4169

STACK_COMMAND: .cxr 0xffff8300cf5fd900 ; kb

IMAGE_NAME: ntkrnlmp.exe

BUCKET_ID_FUNC_OFFSET: a43

FAILURE_BUCKET_ID: AV_nt!MmCheckCachedPageStates

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {3400d3f2-0a18-41fd-5365-e00970cc23e4}

Followup: MachineOwner

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-11-19T15:15:23+00:00

    Hi, when I asked that problem this kind of problem looked fixed successfully. But currently it still have similar problem right now. This is the link of the onedrive
    111924-8859-02.zip

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  2. David-M 115.4K Reputation points Independent Advisor
    2024-10-08T12:16:51+00:00

    Hi. I'm David, and I'm happy to help you.

    Please share the minidump files.

    These files are in "C:\Windows\Minidump".

    (If you don't have a "Minidump" folder, check if it is in the plural "Minidumps".)

    Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

    Post the link to the ZIP file here so I can have a look.

    I await your reply. Click on the "Reply" button below my reply.

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