Hi team

Question

My mecer a801 pc tablet freezes on 2 blue screens when I switch it on sometimes on'hi there' blue screen but Im unable to press next or recovery blue screen- it looks like windows didnt load correctly but Im unable to press restart my PC or see advanced options after pc tablet/notebook reset. Have tried inserting recovery usb but its still frozen on blue screen

Answer 1

When you start your tablet without that USB connected, what do you see on the screen when you start the tablet?

Answer 2

I tried that as well, using a usb connector to connect the bootble USB to the tablet since it does not have a usb port but it is not booting from the USB, comes up with a Windows didnt load correctly message but I still cant press anything on the screen. Prior to System reset, screen was working 100%

Answer 3

If you cannot access the Recovery Environment using those steps, then you will need to create a bootable Windows 10 USB on another working PC and boot your PC from that, then rather than installing Windows 10, select ‘Repair this Computer’ that will give you access to the Recovery Environment from there

In the Recovery Environment on the USB, try each recovery option.

Click this link:

https://www.microsoft.com/en-us/software-downlo...

to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), you can create a bootable USB flash drive (min 8GB) using that tool

Then, Boot your PC from the Installation Media you just created (change Boot Order in your BIOS)

Answer 4

Hi Dave, thank you for taking your time with this.

I tried that, I am unable to go into advanced options or restart PC. the buttons are unresponsive

Answer 5

Hi, I am Dave, I will help you with this.

Can you access the recovery environment using these steps?

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.