Security

Question

I had Security problem with my account, 2 step verification use email and phone witch i dont recognize, I had to many bad password used so login in my account is locked. Ascr doesnt work because is turn on 2 step verification even if i manage turn off.
I feel a hostage no options, no chat support and any help without login.
Please help recover account

Answer 1

Thanks for reply.

"I noticed in the Community that you are using another account to reply to the thread. Please use the original account you used to create this thread, so it won't cause confusion."

I cant both name are connected with same email adress, how i dont know. I manage to login my account but i no longer controll my accout and what does micrsoft doing with it.

Jakub Pryjma This is my name and account

Jakub pryjma1 this is only name witch i used on skype. Whats going on here i dont know.

So for now i get acces to account micrsoft:

I added autenticator app second email and second number for recovery and backup.

Still have problem:

My password its not recognized

Cant reset or use recovery password or login with password

Ascr doesnt work because i have double verification, even i turned off, it doesnt work.

When try reset password i have to choose email or phone but there shows not my data.

So right now i sign in with authenticator and bypass the problem. I was unable to contact with chat, because of my llate working ours.
I hope someone can help me.
Thanks a lot

Answer 2

Hi Jakub, I'm John, a fellow Microsoft user like you.

I understand how frustrating this situation must be. Please know that the Community is public, and it is beyond our capability to assist directly with account or login-related issues.

I noticed in the Community that you are using another account to reply to the thread. Please use the original account you used to create this thread, so it won't cause confusion.

Can you clarify if the issue is now resolved after resetting the password in the browser?

If not, please follow the steps below to contact Microsoft support via live chat:

Here is the link: https://support.microsoft.com/home/contact

> Type this keyword and press Enter: Contact Support.

> At the bottom, click "Sign in to contact support" and sign in with your personal Microsoft account, or click "Contact Support" if you're already signed in.

> In Product and services, select "Windows".

> In Category, select "Technical support."

> Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

Click "Reply" below if you have any further questions or concerns.

Stay safe,

John J.D.

Answer 3

I manage to check my account data on browser, in account is valid number and email adress. When i try reset password and aske for two step verification than show up no my data.