Which Microsoft tool to apply AI & ML to analyze livechat coversations?

Joaco FB 1 Reputation point
2021-05-17T13:36:27.277+00:00

Hi,

I have a project where we want to analyze the content of the livechat, i.e, the livechat conversations (stored in the Azure cloud) with AI and potentially show this information in Power BI dashboards. For example, to identify the topics more discussed in the chat and so on or identify new trends in the chat data

Which would be the best Microsoft features for such a purpose? R and Azure Microsoft learning?
Any idea/recommendations

Thanks so much,
JFB

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  1. GiftA-MSFT 11,141 Reputation points
    2021-05-17T22:27:02.563+00:00

    Hi thanks for reaching out. Based on your scenario, Azure ML would be ideal. It has modules for text analytics including topic modeling. You can leverage the Execute R/Python Script module to perform more customization. You can also create reports in PowerBI based on your deployed model. Hope this helps!