Screen locking at 99% while configuring update.

Question

I have an acer aspire v5 running windows 10. during update laptop locks at 99% while configuring. I have to turn on and off several times to initiate auto repair which reverts back to previous settings. I have attempted to update at least 10 times since I recieved update notification with the same results.

* Changed to a question.

Answer 1

Dear Sydney Stapleton

Welcome to the Microsoft Community

Thank you for bringing this issue to our attention regarding your Acer Aspire V5 laptop running Windows 10 and the recurring update problem where the configuration gets stuck at 99%. I understand how frustrating it must be to encounter this issue repeatedly despite multiple attempts to update. Rest assured, I'm here to assist you in resolving this matter.

To address the update configuration stuck at 99%, we can try several troubleshooting steps to potentially resolve the issue:

1. Run Windows Update Troubleshooter: Windows 10 includes a built-in troubleshooter that can detect and resolve common issues with Windows Update. Please follow these steps:
   • Press Windows + I to open Settings.
   • Go to Update & Security > Troubleshoot.
   • Find and run the Windows Update Troubleshooter.
   • Follow the on-screen instructions to complete the troubleshooting process.
2. Reset Windows Update components: This includes stopping the Windows Update service, clearing the Windows Update cache, and then restarting the service. Resetting Windows Update components is done in several steps. Here's a guide on how to do this: Stop Windows Update services:

    net stop wuauserv
   
    net stop cryptSvc
   
    net stop bits
   
    net stop msiserver
   

   Rename the SoftwareDistribution and Catroot2 folders:

    Ren C:\\Windows\\SoftwareDistribution SoftwareDistribution.old
   
    Ren C:\\Windows\\System32\\catroot2 Catroot2.old
   

   Restart Windows Update services:

    net start wuauserv
   
    net start cryptSvc
   
    net start bits
   
    net start msiserver
   

   You must run these commands in Command Prompt or PowerShell with administrator privileges. After running these commands, restart your computer.
3. In-place upgrade:
   • Go to the Microsoft website and download the Windows 10 ISO file. Make sure to select the correct edition and language that matches your current installation.
   • Although an in-place upgrade typically preserves your files and apps, it’s always a good practice to back up your important data to an external drive or cloud storage.
   • Double-click the ISO file to mount it as a virtual drive.
   • Navigate to the mounted ISO or extracted folder, and locate the "setup.exe" file. Right-click on it and choose "Run as administrator" to start the upgrade process.
   • The setup wizard will start and you will see a "Getting a few things ready" screen followed by the Windows 10 Setup screen.
   • Click on "Upgrade this PC now" and then follow the prompts. Windows will check for updates and prepare your system for the upgrade.
   • You will be asked to review and accept the license terms. Read through them and click "Accept" if you agree.
   • On the "Ready to install" screen, you’ll see options about what to keep. Usually, the default option is to keep personal files and apps. Choose accordingly based on your preference.
   • Click "Install" to begin the upgrade process. Your PC will restart several times during the upgrade process, which is normal.

Given the persistence of the issue despite multiple attempts, these steps should help diagnose and potentially resolve the problem. If the issue persists after trying these steps, please provide me with the following information:

• The exact version and build number of Windows 10 you are currently running. You can find this information by typing winver in the search box and pressing Enter.
• Any error codes or messages you encounter during the update process (This includes the KB number of the update you see on the update page).

Your cooperation and patience are greatly appreciated as we work to resolve this issue. Feel free to reach out with any updates or additional information. I'm here to help.

Best Regards,

Martin | Microsoft Community Support Specialist