Share via

Lost files

Anonymous
2024-08-21T11:39:34+00:00

I've lost all my files in my C:\ driver upon the cumulative update in July... they are somewhere but impossible to retrieve...

I've tried the options listed on your website/FAQ, but they're nowhere to be found...

could you please help me?

Windows for home | Windows 11 | Recovery and backup

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 891.1K Reputation points Independent Advisor
    2024-08-21T12:18:01+00:00

    Hi, I am Dave, I will help you with this.

    Most likely, you are logged into a temporary account.

    Before you do anything or move any files around

    Restart (not shut down) your PC 4 times, each time let your PC get to the Desktop before the next restart, this will fix this issue a lot of the time.

    Otherwise:

    Please open Windows File Explorer

    Navigate to C:\Users

    Do you see two user folders that look like yours?

    Open those folders and check inside Pictures, Documents... etc. and see if your files are there

    If your files are there:

    NOTE VERY IMPORTANT: Do Not copy your files into the Temporary profile you are currently in, when the situation is corrected, your files will be deleted with the Temporary Profile and will not be recoverable !!

    Create a new user profile with Admin privileges

    Log into the new user profile

    Copy all your data from the old profile to the new profile (Documents Library, Pictures Library... etc.)

    Was this answer helpful?

    0 comments