Bitlocker refuses letters

Question

Following Windows update I get presented with Bitlocker. When I try entering my key (recovered from aka.ms/myrecoverykey) the key field will not accept any letters. (4th letter of my key is D)

Answer 1

Hi Jon, I didn’t get notified you responded in my dashboard, but I checked the community and saw your reply.

I'm so glad to hear you got it sorted! It’s easy to mix things up, especially when BitLocker pops up unexpectedly. No worries at all, happy I could help!

If your issue is now resolved, and if you'd like, you can click "Yes" below the response that provided the helpful solution. This way, any users who come across this thread with similar issues will find the steps and benefit as well. Thank you!

Answer 2

Thanks John. All sorted now, I was obviously panicking and miss read the BitLocker Key information and tried to enter the Key ID as well as the numbers.🫢

Thanks for your help.

Answer 3

Hi Jon, I'm John, a fellow Microsoft user like you.

I understand you're having issues with your BitLocker key, and I'm here to help. Please note that BitLocker recovery keys are numeric only. If you're unable to type letters in the recovery key field, it's because BitLocker recovery keys consist of 48 numbers and do not contain any letters.

Have you already checked your Microsoft account online to ensure you have the correct key?

You can find steps in this Microsoft support article "Find your BitLocker recovery key" https://support.microsoft.com/windows/find-your...

Click "Reply" below to let me know how it goes. If the issue persists, please provide more details.

John J.D.