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I have a virus issue and called microsoft not only didn't he help with the virus but now I can't use anything like mrt or support assistant or reset or revo uninstaller or anything the security now asks for permission and a password. So if microsoft screwed up the conputer do I have to pay money now to fix all their mistakes. I've called microsoft again and again. I've put in numerous requests for help via the help.microsoft.com but no one ever calls me. Is getting the computer fixed by real people and then submitting the bill to small claims court really the only way.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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You are going to need an installation USB boot flash drive. Are you able to gain access to another windows PC.
If you cannot access the recovery environment you will need to boot from the USB.
At the sign-in screen can you select Power > (hold down shift) Restart and access the Troubleshoot menu?
No almost everything needs admin and a password.
The microsoft tech fixed a problem with a virus. Unfortunetly it wasn't a fix but now every feature asks for admin and a password . So now I can't even restore because it asks for admin and a password. Need help to fix my computer everything asks for admin and password need help but no one calls me back no one calls me backno one calls me backno one calls me backno one calls me backno one calls me backno one calls me backno one calls me backno one calls me backno one calls me back
I think we are all in that same boat. Microsoft support has been getting more and more difficult to contact and actually get help from.
All you can do is to try and keep contacting them via the Get Help app in windows (if it is working) or via a web browser at Contact Us - Microsoft Support
I suspect you should wait for a normal week day working period but if you need to go to a repair shop then you will have to follow up a claim yourself.
If you wait a while other users may have an idea on how to fix your computer.
Can you access Safe Mode or carry out a clean boot How to perform a clean boot in Windows - Microsoft Support
