Camera problem

Question

Hello,

I have a Zenbook 14 UX425, and I'm having a problem with my built-in camera.

I have a F10 key that should enable and disable the camera, but the key does not work. Other F keys are working.

When I'm pressing the key a loading circle appears and disappears quickly.

The key used to work, and so is the camera, but suddenly they stopped working and now I can't turm my camera on. Other camera settings are ok - I followed all the available guides.

I would be happy to recieve advices, or should I go to a computer lab?

Thank you.

Answer 1

If performing a Reset this PC did not work, you may need to consider performing a Clean Installation of Windows 11.

Download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 11". Instructions inside the link.

Note: Please make sure to uncheck the "Use the recommended options for this PC" box.

https://www.microsoft.com/software-download/win...

Please try checking the link below for more details.

https://www.elevenforum.com/t/create-windows-11...

Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

Kindly refer to the link below on How to perform a Clean Installation of Windows 11

https://www.elevenforum.com/t/clean-install-win...

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Yes, that too

Answer 3

Have you tried doing the Reset this PC suggested in the ASUS support article?

Answer 4

Hi,

I don't remember exactly when the camera last worked, I guess a few months ago.

I tried all options in the ASUS support article.

Answer 5

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly? Have you made any changes to your computer recently?

Please let me know if you have tried the suggested methods in the ASUS support article in the link below.

https://www.asus.com/support/faq/109836/

Please let me know if this helps or if you have further concerns by clicking the "Reply" button below to continue the conversation.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.