PC Restarts randomly

Question

Hi, I've been having an issue over the past two weeks where my pc would restart itself randomly. Its a weird reset though because my pc keeps on running(like the fans and lights of pc stay running). I've tried checking if there's a hardware issue, such as overheating or even if there's an issue with my ram. Everything seems good from the hardware part of it. So I'm assuming is a software issue, with this being said I did reinstalled windows again just incase there was a bug with windows, I did this yesterday and it was running good without it restarting, today however I went to turn on my pc and it did restart itself right when I logged in. Another interesting thing is the fact my pc resets when I'm not using much of its capabilities, for example if I'm watching a video on youtube there's a chance it would turn off (it did it 3 times in one day with a YT video) versus when I'm playing video games where it doesn't turn off. I'm not sure if my pc just isn't registered the fact I'm using it when not much of its ram is being used, because again if it was an issue with lets say my ram just dying on me I have a feeling it would do that when I'm using a large amount of it. I'm also a CS major which its why I've been testing the pc around before reaching out for help, but maybe someone could have a better idea on what exactly its causing this issue. Or give me an idea on other sort of test I could check my pc on. Thank you again for reading this!

Answer 1

Hi, thank you for patiently waiting, as per checking and analyzing the DMP files, there is an error RzDev_0088.sys, this error is from the Razer driver, if you are using Razer peripherals I highly recommend reinstalling the drivers, you may also run a clean installation of those drivers by following the steps from the link below:

https://mysupport.razer.com/app/answers/detail/...*1ngn86e*_ga_3TRK53PM75*MTcyNDQxNzc1Ny4xLjAuMTcyNDQxNzc2MS41Ni4wLjA.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

082124-6796-01.dmp

here you go!

Answer 3

Hi, thank you so much for patiently waiting, as per checking and analyzing the event logs, there is a Bluescreen error happening to your device, in this case, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location, such as a desktop or Document.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Answer 4

Here are both the application logs and system logs!

And to answer your previous question yes I can still use the affected system, right actually I'm using it.

ApplicationLogs.evtx

SystemLog.evtx

Answer 5

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my working hours vary & I usually reply between 10:00 pm & 6:00 am EST(UTC -5) Monday to Sunday.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard