Share via

Error pc win

Anonymous
2024-08-06T16:22:20+00:00

I have been facing this error for a month, please help me a lot It's been a month since I got this error "Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you". please help me

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

9 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 891.1K Reputation points Independent Advisor
    2024-08-06T18:17:23+00:00

    In command prompt, type rstrui.exe and press Enter, does that open System Restore?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-08-06T18:14:12+00:00

    Hi

    When I click on any option on the screen, the same blue screen appears again, but when I click on the command prompt screen, the CMD screen opens.

    Was this answer helpful?

    0 comments
  3. DaveM121 891.1K Reputation points Independent Advisor
    2024-08-06T18:03:04+00:00

    Can you access the recovery environment using this method?

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Please try each option one at a time, then see if Windows will boot.

    Go to Troubleshoot - Advanced Option - Startup Repair

    See if Windows startup can repair itself

    Go to Troubleshoot - Advanced Option - System Restore

    Check to see if you have a restore point you can go back to

    If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 5 to enter Safe Mode

    Once in Safe Mode, backup your data if you do not already have a backup

    Open Device Manager and check to make sure all your Drivers are up to date

    Reboot to see if Windows will start Normally

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-08-06T17:17:04+00:00

    Hello Dave

    I don't have any access to the files on my computer because as soon as I turn on my laptop, a blue screen appears and I can't do anything.

    Was this answer helpful?

    0 comments
  5. DaveM121 891.1K Reputation points Independent Advisor
    2024-08-06T16:52:55+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

    Was this answer helpful?

    0 comments