컴퓨터 재부팅 오류

Question

갑자기 컴퓨터가 오류로 인해 재부팅이 일어났는데 이에 대한 오류를 파악하고 해결하고 싶습니다.

8: kd> !analyze -v  

******************************************************************************* 

*                                                                             * 

*                        Bugcheck Analysis                                    * 

*                                                                             * 

******************************************************************************* 

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) 

An attempt was made to access a pageable (or completely invalid) address at an 

interrupt request level (IRQL) that is too high.  This is usually 

caused by drivers using improper addresses. 

If kernel debugger is available get stack backtrace. 

Arguments: 

Arg1: 0000000000000050, memory referenced 

Arg2: 0000000000000002, IRQL 

Arg3: 0000000000000000, value 0 = read operation, 1 = write operation 

Arg4: fffff803814cc6c1, address which referenced memory 

Debugging Details: 

------------------ 

KEY_VALUES_STRING: 1 

    Key  : Analysis.CPU.mSec 

    Value: 31 

    Key  : Analysis.Elapsed.mSec 

    Value: 1510 

    Key  : Analysis.IO.Other.Mb 

    Value: 10 

    Key  : Analysis.IO.Read.Mb 

    Value: 0 

    Key  : Analysis.IO.Write.Mb 

    Value: 54 

    Key  : Analysis.Init.CPU.mSec 

    Value: 1124 

    Key  : Analysis.Init.Elapsed.mSec 

    Value: 63604 

    Key  : Analysis.Memory.CommitPeak.Mb 

    Value: 131 

    Key  : Bugcheck.Code.LegacyAPI 

    Value: 0xd1 

    Key  : Bugcheck.Code.TargetModel 

    Value: 0xd1 

    Key  : Dump.Attributes.AsUlong 

    Value: 1008 

    Key  : Dump.Attributes.DiagDataWrittenToHeader 

    Value: 1 

    Key  : Dump.Attributes.ErrorCode 

    Value: 0 

    Key  : Dump.Attributes.KernelGeneratedTriageDump 

    Value: 1 

    Key  : Dump.Attributes.LastLine 

    Value: Dump completed successfully. 

    Key  : Dump.Attributes.ProgressPercentage 

    Value: 0 

    Key  : Failure.Bucket 

    Value: AV_NETIO!StreamInvokeCalloutAndNormalizeAction 

    Key  : Failure.Hash 

    Value: {c2ca2d1f-cfdc-88d5-c7bc-7693b8f0de04} 

BUGCHECK_CODE:  d1 

BUGCHECK_P1: 50 

BUGCHECK_P2: 2 

BUGCHECK_P3: 0 

BUGCHECK_P4: fffff803814cc6c1 

FILE_IN_CAB:  081124-4375-01.dmp 

DUMP_FILE_ATTRIBUTES: 0x1008 

  Kernel Generated Triage Dump 

FAULTING_THREAD:  ffffda0495665040 

READ_ADDRESS: Unable to get NonPagedPoolStart 

Unable to get NonPagedPoolEnd 

Unable to get PagedPoolStart 

Unable to get PagedPoolEnd 

 0000000000000050  

BLACKBOXBSD: 1 (!blackboxbsd) 

BLACKBOXNTFS: 1 (!blackboxntfs) 

BLACKBOXPNP: 1 (!blackboxpnp) 

BLACKBOXWINLOGON: 1 

CUSTOMER_CRASH_COUNT:  1 

PROCESS_NAME:  System 

TRAP_FRAME:  ffff9006b8b5fd70 -- (.trap 0xffff9006b8b5fd70) 

NOTE: The trap frame does not contain all registers. 

Some register values may be zeroed or incorrect. 

rax=ffffda04a1006001 rbx=0000000000000000 rcx=00000000ffffff00 

rdx=0000000000001001 rsi=0000000000000000 rdi=0000000000000000 

rip=fffff803814cc6c1 rsp=ffff9006b8b5ff00 rbp=ffff9006b8b5ff79 

 r8=0000000000001001  r9=0000000000000000 r10=000000000001189e 

r11=0000000000000109 r12=0000000000000000 r13=0000000000000000 

r14=0000000000000000 r15=0000000000000000 

iopl=0         nv up ei pl zr na po nc 

NETIO!StreamInvokeCalloutAndNormalizeAction+0x239: 

fffff803`814cc6c1 4183795003      cmp     dword ptr [r9+50h],3 ds:00000000`00000050=???????? 

Resetting default scope 

STACK_TEXT:   

ffff9006`b8b5fc28 fffff803`7bc2bd29     : 00000000`0000000a 00000000`00000050 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx 

ffff9006`b8b5fc30 fffff803`7bc27189     : ffffda04`ac62db02 00000000`00000109 ffff9006`b8b5ff60 fffff803`950ae189 : nt!KiBugCheckDispatch+0x69 

ffff9006`b8b5fd70 fffff803`814cc6c1     : 00000000`00000002 00000000`00000000 ffff9006`b8b60080 fffff803`814e91b4 : nt!KiPageFault+0x489 

ffff9006`b8b5ff00 fffff803`814cbd8b     : ffffda04`a1006010 ffffda04`a1006010 ffffda04`a1006001 00000000`00000000 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x239 

ffff9006`b8b5ffd0 fffff803`814c992b     : ffffda04`8cfa0014 fffff803`950a12a4 ffffda04`00000001 ffff9006`b8b60a88 : NETIO!StreamProcessCallout+0x2c7 

ffff9006`b8b60100 fffff803`814c89dd     : 00000000`00000014 ffff9006`b8b60a88 ffff9006`b8b60ab0 ffff9006`b8b607b0 : NETIO!ProcessCallout+0xa4b 

ffff9006`b8b60280 fffff803`814c76ee     : 00000000`00000005 ffff9006`b8b60ab0 ffffda04`8cee0aa0 ffffda04`9c00ff02 : NETIO!ArbitrateAndEnforce+0x59d 

ffff9006`b8b603b0 fffff803`8151cd9e     : 00000000`00000000 ffffda04`91ea7440 00000000`00000000 ffff9006`b8b60d40 : NETIO!KfdClassify+0x33e 

ffff9006`b8b60760 fffff803`814f1651     : 00000000`00000000 ffff9006`b8b60980 ffff9006`b8b60980 00000000`00000000 : NETIO!StreamInternalClassify+0x106 

ffff9006`b8b60880 fffff803`814c4dd8     : 00000000`00000000 00000000`00000000 00000000`00000000 ffff9006`b8b60cc0 : NETIO!StreamClassify+0x2c6f5 

ffff9006`b8b60a20 fffff803`814c4a47     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`000005b4 : NETIO!StreamCommonInspect+0x2ac 

ffff9006`b8b60e10 fffff803`8160c3cc     : ffff9006`b8b60f00 ffffda04`9e0c9200 00000000`00000000 ffffda04`aa292bf0 : NETIO!WfpStreamInspectReceive+0x157 

ffff9006`b8b60e90 fffff803`8160c243     : ffffda04`9e0c9050 00000000`00000000 ffff9006`b8b60fd8 ffffda04`9e0c9280 : tcpip!InetInspectReceive+0x80 

ffff9006`b8b60f40 fffff803`816827cb     : ffff9006`b8b610a0 00000000`00000000 ffffda04`a8c2ad40 ffffda04`9e7a2580 : tcpip!TcpInspectReceive+0xcb 

ffff9006`b8b60fc0 fffff803`815fb5ae     : ffff9006`b8b61240 ffffda04`9e0c9050 ffffda04`9571db70 ffffda04`9361c030 : tcpip!TcpProcessFastDatagramBatch+0x87 

ffff9006`b8b61010 fffff803`815f7d09     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!TcpTcbReceive+0x30e 

ffff9006`b8b611d0 fffff803`815f6cff     : ffff8ffa`d60aa022 00000000`00000010 ffff8ffa`d61d1022 ffffda04`920257b0 : tcpip!TcpMatchReceive+0x519 

ffff9006`b8b613a0 fffff803`81621d36     : ffffda04`8cffd7b0 ffff8ffa`d60bbb01 00000000`00000001 ffffda04`9da42115 : tcpip!TcpReceive+0x35f 

ffff9006`b8b614b0 fffff803`815d57e6     : 00000000`00000000 00000000`00000000 ffff9006`00000014 ffffda04`920257b0 : tcpip!TcpNlClientReceiveDatagrams+0x16 

ffff9006`b8b614e0 fffff803`815d55d9     : 00000000`00000000 ffffda04`00000006 ffffda04`92025000 ffff9006`b8b61630 : tcpip!IppProcessDeliverList+0xb6 

ffff9006`b8b615d0 fffff803`815d42a2     : fffff803`817c39d0 ffffda04`91e9a8a0 ffffda04`92025000 ffff9006`b8b61710 : tcpip!IppReceiveHeaderBatch+0x3a9 

ffff9006`b8b616c0 fffff803`8165e43a     : ffffda04`8cf3ba80 ffffda04`95628510 00000000`5f636300 00000038`00000000 : tcpip!IppReceivePackets+0x502 

ffff9006`b8b617f0 fffff803`8160502b     : ffffda04`8cf3ba80 ffffda04`95628510 00000000`00000000 00000000`00000000 : tcpip!IpFlcReceivePreValidatedPackets+0x11ca 

ffff9006`b8b61980 fffff803`7bac4aba     : 00000000`00000008 fffff803`81604ee0 ffffda04`956650b4 00000000`00000000 : tcpip!FlReceiveNetBufferListChainCalloutRoutine+0x14b 

ffff9006`b8b61ad0 fffff803`7bac4a2d     : fffff803`81604ee0 ffff9006`b8b61c18 ffffda04`91bffa50 ffff9006`b8b61b50 : nt!KeExpandKernelStackAndCalloutInternal+0x7a 

ffff9006`b8b61b40 fffff803`81606340     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0x1d 

ffff9006`b8b61b80 fffff803`813326e1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`2020444e : tcpip!FlReceiveNetBufferListChain+0x530 

ffff9006`b8b61e60 fffff803`813320fa     : ffffda04`95739b60 00000000`00000800 ffff9006`00000000 ffff9006`00000007 : ndis!ndisMIndicateNetBufferListsToOpen+0x141 

ffff9006`b8b61f40 fffff803`8135708c     : ffffda04`9361c030 ffffda04`00000000 ffff9006`00000000 ffffda04`9361c030 : ndis!ndisMTopReceiveNetBufferLists+0x24a 

ffff9006`b8b62020 fffff803`8135977b     : 00000000`00000000 00000000`00000100 ffffda04`95628510 00000000`00000012 : ndis!ndisInvokeNextReceiveHandler+0x54 

ffff9006`b8b62080 fffff803`8197382d     : 00000000`00000000 ffffda04`95628510 00000000`00000000 ffffda04`00000007 : ndis!NdisFIndicateReceiveNetBufferLists+0x350fb 

ffff9006`b8b62130 fffff803`81973c11     : 00000000`00000100 ffffda04`952636a0 ffff9006`b8b621f0 ffffda04`9573eb60 : wfplwfs!L2NdisFIndicateReceiveNetBufferLists+0xa3 

ffff9006`b8b62190 fffff803`81357019     : 00000008`00000007 ffffda04`95628510 ffffda04`952636a0 ffff9006`00000000 : wfplwfs!LwfUpperRecvNetBufferLists+0x101 

ffff9006`b8b62220 fffff803`81356a87     : 00000000`00006358 ffff9006`b8b62340 00000000`00000100 fffff803`7bac1df5 : ndis!ndisCallReceiveHandler+0xb9 

ffff9006`b8b62270 fffff803`8135d74a     : ffff9006`b8b62358 00000000`00000000 ffff9006`b8b623b0 ffff9006`b8b62400 : ndis!ndisCallNextDatapathHandler<2,void * __ptr64 & __ptr64,void (__cdecl*& __ptr64)(void * __ptr64,_NET_BUFFER_LIST * __ptr64,unsigned long,unsigned long,unsigned long),void * __ptr64 & __ptr64,_NET_BUFFER_LIST * __ptr64 & __ptr64,unsigned long & __ptr64,unsigned long & __ptr64,unsigned long & __ptr64>+0x3f 

ffff9006`b8b622c0 fffff803`81357113     : ffffda04`95628510 00000000`00000000 00000000`00000007 00000000`00000100 : ndis!ndisExpandDataPathStack<2,void __cdecl(void * __ptr64,_NET_BUFFER_LIST * __ptr64,unsigned long,unsigned long,unsigned long)>+0xae 

ffff9006`b8b62360 fffff803`8135977b     : 00000000`00000000 00000000`00000100 ffffda04`95628510 00000000`00000000 : ndis!ndisInvokeNextReceiveHandler+0xdb 

ffff9006`b8b623c0 fffff803`819712dc     : ffffda04`938e4800 ffff9006`b8b624d1 00000000`00000000 00000000`00000007 : ndis!NdisFIndicateReceiveNetBufferLists+0x350fb 

ffff9006`b8b62470 fffff803`81357019     : ffffda04`00000007 ffffda04`95628510 ffffda04`95628510 fffff803`7bc1ea01 : wfplwfs!LwfLowerRecvNetBufferLists+0x14c 

ffff9006`b8b62530 fffff803`81356a87     : 00000000`00006668 ffff9006`b8b62650 00000000`00000100 fffff803`7bac1df5 : ndis!ndisCallReceiveHandler+0xb9 

ffff9006`b8b62580 fffff803`8135d74a     : ffff9006`b8b62668 ffff8000`5648f180 aa5dae3a`58f6f83d ffff9006`b8b62798 : ndis!ndisCallNextDatapathHandler<2,void * __ptr64 & __ptr64,void (__cdecl*& __ptr64)(void * __ptr64,_NET_BUFFER_LIST * __ptr64,unsigned long,unsigned long,unsigned long),void * __ptr64 & __ptr64,_NET_BUFFER_LIST * __ptr64 & __ptr64,unsigned long & __ptr64,unsigned long & __ptr64,unsigned long & __ptr64>+0x3f 

ffff9006`b8b625d0 fffff803`81357113     : ffffda04`95628510 00000000`00000000 ffffda04`00000007 fffff803`00000100 : ndis!ndisExpandDataPathStack<2,void __cdecl(void * __ptr64,_NET_BUFFER_LIST * __ptr64,unsigned long,unsigned long,unsigned long)>+0xae 

ffff9006`b8b62670 fffff803`81333856     : 00000000`002909c3 00000000`00000100 00000000`00000000 ffffda04`9565a1b0 : ndis!ndisInvokeNextReceiveHandler+0xdb 

ffff9006`b8b626d0 fffff803`a83942a7     : ffffda04`95727002 ffffda04`936165f8 00000000`00000000 ffff9006`b8b62820 : ndis!NdisMIndicateReceiveNetBufferLists+0x116 

ffff9006`b8b62760 fffff803`a839bd3f     : ffffda04`952839a0 ffff9006`b8b62859 ffffda04`95283dd0 ffffda04`95283b88 : NetAdapterCx!NxNblDatapath::IndicateReceiveNetBufferLists+0xe7 [minio\netcx\translator\nxnbldatapath.cpp @ 188]  

ffff9006`b8b627a0 fffff803`a839bde7     : ffffda04`952839a0 ffffda04`952839a0 ffffda04`953f0528 ffff9006`b8b629d0 : NetAdapterCx!NxRxXlat::EcIndicateNblsToNdis+0x377 [minio\netcx\translator\nxrxxlat.cpp @ 787]  

ffff9006`b8b628c0 fffff803`a83a7bfa     : ffffda04`952839e8 ffffda04`953f0060 ffffda04`953f0060 ffffda04`888e6040 : NetAdapterCx!EvtRxPollQueueStarted+0x37 [minio\netcx\translator\nxrxxlat.cpp @ 828]  

ffff9006`b8b628f0 fffff803`a83a8151     : fffff780`00000014 00000000`00000080 00000000`00000000 fffff803`a83a8001 : NetAdapterCx!ExecutionContext::Poll+0x19e [minio\netcx\ec\lib\executioncontext.cpp @ 890]  

ffff9006`b8b62a40 fffff803`a83a7fe7     : 00000000`00000003 00000000`00000080 ffffda04`8cfdf080 fffff780`00000014 : NetAdapterCx!ExecutionContext::RunLockHeld+0x13d [minio\netcx\ec\lib\executioncontext.cpp @ 1093]  

ffff9006`b8b62a80 fffff803`a83a7901     : ffffda04`953f0060 ffffda04`953f0060 ffffda04`95665040 ffffda04`8f0351c0 : NetAdapterCx!ExecutionContext::RunLockNotHeld+0x3b [minio\netcx\ec\lib\executioncontext.cpp @ 1010]  

ffff9006`b8b62ac0 fffff803`a83c7669     : ffffda04`95665040 fffff803`a83c7660 ffffda04`888c8040 ffffda04`00000002 : NetAdapterCx!ExecutionContext::WorkerThreadRoutine+0x65 [minio\netcx\ec\lib\executioncontext.cpp @ 762]  

ffff9006`b8b62b00 fffff803`7ba79ca7     : ffffda04`95665040 fffff803`a83c7660 ffffda04`953f0060 006fe47f`bd9bbfff : NetAdapterCx!ExecutionContext::Thread+0x9 [minio\netcx\ec\lib\executioncontext.cpp @ 737]  

ffff9006`b8b62b30 fffff803`7bc1af64     : ffff8000`55c00180 ffffda04`95665040 fffff803`7ba79c50 7e7e7e7e`7e7e7e7e : nt!PspSystemThreadStartup+0x57 

ffff9006`b8b62b80 00000000`00000000     : ffff9006`b8b63000 ffff9006`b8b5c000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34 

SYMBOL_NAME:  NETIO!StreamInvokeCalloutAndNormalizeAction+239 

MODULE_NAME: NETIO 

IMAGE_NAME:  NETIO.SYS 

IMAGE_VERSION:  10.0.22621.3958 

STACK_COMMAND:  .process /r /p 0xffffda04888e6040; .thread 0xffffda0495665040 ; kb 

BUCKET_ID_FUNC_OFFSET:  239 

FAILURE_BUCKET_ID:  AV_NETIO!StreamInvokeCalloutAndNormalizeAction 

OSPLATFORM_TYPE:  x64 

OSNAME:  Windows 10 

FAILURE_ID_HASH:  {c2ca2d1f-cfdc-88d5-c7bc-7693b8f0de04} 

Followup:     MachineOwner

Answer 1

답변 주셔서 감사합니다. 말씀하신데로 장치 관리자에 있는 네트워크 어댑터에서 드라이버 intel(R) Wi-Fi 6e A211 160MHz, realtek gaming 2.5gbe family controller, tap-protonvpn windows adapter v9 이 세 개 중에 어떤 것을 업데이트 해야할지 몰라 일단 intel만 업데이트를 하였습니다. 그 이후 한 5일간은 문제가 없었습니다. 그런데 오늘 다시 같은 블루스크린이 뜹니다.

하드웨어는

[CPU] : 인텔 코어i5-13세대 13600K

[메인보드] : MSI MAG B760M 박격포 맥스 WIFI

[메모리] : TeamGroup DDR5-5600 CL46 Elite Plus 실버

소프트웨는 window 11에 버전은 23H2(OS 빌드 22631.3880)

이번에 나온 덤프 파일도 도움이 될까 올려봅니다. https://www.dropbox.com/scl/fi/h3yin6ldp59c74lljsilx/082624-5859-01.dmp?rlkey=zne5uo044x3tu670g7ms0vvfh&st=4el05spg&dl=0

무엇이 문제일까요?

Answer 2

미니덤프 파일은 네트워크 드라이버가 시스템 충돌의 원인임을 나타냅니다.

제조업체 웹사이트에서 PC 지원 페이지로 이동한 다음, 해당 제조업체에서 제공하는 네트워크 드라이버 버전을 다운로드하여 다시 설치합니다.