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how to fix a bule screen error code on windows 11

Anonymous
2024-08-21T23:14:38+00:00

its a blue screen and when we restart it it goes back to the same blue screen and says there's a problem

Windows for home | Windows 11 | Performance and system failures

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  1. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2024-08-21T23:47:23+00:00

    Hi Jeremiah, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my working hours vary & I usually reply between 10:00 pm & 6:00 am EST(UTC -5) Monday to Sunday.

    I understand the issue you have, there is nothing to worry I am here to help, have you noticed any changes before the issue starts? have you installed any hardware or software that may trigger the issue? while waiting for your response, kindly follow the steps below if you cannot use the PC normally or are unable to log in:

    Before doing the steps, make sure to remove all peripherals connected to your PC and just retain the Mouse, Keyboard, and Power source.

    First, we need to go to Windows recovery mode and try the options there:

    Restart the device 3-5 times until I reach Windows recovery mode, wherein you have the option to select Continue, Troubleshoot, or Exit.

    Or try to Press and hold the Shift key while continuously pressing F8 while starting the PC

    Then on Windows Recovery:

    Do system Restore:

    Click Troubleshoot> Advanced options> System restore - Follow the prompt and choose the date when it was working fine.

    Note: If you can still use the affected device, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Let me know how it goes and I hope that helps.

    Bernard

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