Windows license issues

Question

I just purchased a new license via the MS store for windows 11 but was not provided a key. This was done because my I originally purchased from an online vendor whom I had used previously and they also provided me my Office 2012 Pro license, which MS says is fine. Anyway, they sold me a counterfeit Windows 11 license per MS.

So now the question is how do I reactivate my machine without a key? MS didn't provide one from the MS store purchase, but they did charge my CC...

Any help would be appreciated. I have spent 6+ hours on hold over 3 calls. got no where...

Answer 1

That is great news, I am glad this is resolved, well done.

Answer 2

Hi Dave,

Thanks for responding but no need at this point, weirdly enough it finally activated out of the blue after about 7 hours.

Just FYI I don't use a MS account to login. It is configured with a local account.

Support finally called me back late yesterday evening and I informed them that it was still showing the "counterfeit" key when I run the "slmg /dlv" script but they said at this point it is not an issue as the new digital license has taken effect.

I got to say though, the whole M$ support thing is a joke though.

Have a good day!

Answer 3

Hi, I am Dave, I will help you with this.

1

Ensure you log into Windows with the exact same Microsoft account you used to purchase the Windows licence with.

2

Open the Settings app, then go to System - About, is the currently installed version (Home or Pro) of Windows the exact same as the licence you have purchased from Microsoft?