Frequent BSOD at seemingly random intervals

Question

As the title described, I've been as of recently, been experiencing fairly frequent BSODs whilst performing various activities. I also seem to run into frequent access violation errors (mostly on Chrome) and have some apps close down on their own. Here are my specs:

• Intel® Core™ i9-14900KF
• NVIDIA GeForce RTX 4090
• 32 GB Ram

I've already updated the drivers through windows update, alienware update and the intel support, I've performed a fresh windows reinstall while wiping my storage, performed multiple full antivirus scans, I've executed the sfc /scannow and DISM commands on the CMD with admin privileges and (to my knowledge) I'm not overclocking my GPU (I haven't activated the option, and it shouldn't be active by default).

Here are the last two related minidumps I could reliably collect:

• https://pastebin.com/7wq47ckB
• https://pastebin.com/uB7C1Kvx

Any help or insight would be greatly appreciated, I'm unfortunately not savvy enough to understand these logs.

Answer 1

Is that like a Dell Support Assist screen you are seeing, can you not access the recovery Environment?

Answer 2

I'm now unable to boot my pc or to enter the recovery environment at all, the computer shuts down as soon as I press the power button, so holding it doesn't seem to have any effect, and I wait too long I'll just trigger a BSOD, after which the PC shuts down and doesn't reboot on its own.

Edit 1: the most I've managed to do is to get into the Support Assist OS recovery by pressing f12, there doesn't seem to be any option forward other than yet another system reset

Edit 2: repeated the process by holding down the power button multiple times, still unable to get into the recovery menu

Answer 3

Your minidump files just indicate generic errors, there is no specific cause of the crashes listed, hopefully it is not your i9-14900KF processor causing the system to crash, there are major reports of problems with that processor model.

To try to force Windows 11 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

Before you run Driver Verifier, please create a new System Restore Point

https://answers.microsoft.com/en-us/windows/for...

---

Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Open Command Prompt as Administrator and run these two commands, then restart your PC.

verifier /reset

verifier /bootmode resetonbootfail

Answer 4

Hi, I am Dave, I will help you with this.
Please upload all minidump files you have for analysis, rather than those text printouts from WinDBG, so I can try to find the underlying cause of your system crashes.

Thank you in advance, I've uploaded them here:

• https://mega.nz/file/svMA2B5B#BIESGhoLrJtQYDpLbNHs_cbHxXTqk6yebOlpDox2rXA
• https://mega.nz/file/RmMUwJrL#pDsC0qHWd7RMlPZHrIkmH6e781AWRkYrUQ9eTMi_TKo

Answer 5

Hi, I am Dave, I will help you with this.

Please upload all minidump files you have for analysis, rather than those text printouts from WinDBG, so I can try to find the underlying cause of your system crashes.