Bluetooth isn't working.

Question

So a couple days ago blue has completely stopped working for me. however it is not the usual way of Bluetooth just not connecting. It claims my head phones are connected but no audio comes through. In addition it, for the most, does show up in system settings. I would say this happen around every 19 to 20 seconds. I've tried both several times with restarts between tries without any luck. In the playback settings, selecting connect doesn't do anything. The Bluetooth headphones I'm trying to connect to still have a red arrow on the icon and it says "disconnected." something else is that in the playback settings is that the "set default" option is dimmed and can't be selected.

Answer 1

Hi John Budris,

Welcome to Microsoft Community.

Based on the original description, the device seems to be experiencing issues related to the bluetooth module.

This could be related to different factors including, but not limited to, driver failures, component conflicts, corrupted account profile, corrupted system components, and physical failures.

If possible, would you mind sharing more information about this issue with us?

• Does this only appear on certain Bluetooth devices? Or does it apply to all Bluetooth devices?
• Were there any special events in the device before the situation first occurred? For example, system update, driver update, application update, BIOS update, firmware update?

If you need to narrow down the scope of analysis at the software level, you may need to perform actions at both the system level and the driver level.

For example, at the system level, use a system restore or uninstall updates.

• Use System Restore - Microsoft Support
• How to uninstall a Windows update - Microsoft Support

At the driver level, you can perform a clean install of the driver and then test a different version (such as a previous version) of the driver.

• The content in this thread mentioned ideas of managing Bluetooth devices shared by other community members. Removed Bluetooth Device but it stays in the list. - Microsoft Community
• The content in this link described an example of performing a clean install of the driver. How to Perform a Clean Installation of Bluetooth Drivers (intel.com)

For older versions of the driver, you can visit the device manufacturer's product support site. | Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. | | --- | After the driver "package" is removed from the device, the driver cannot be installed by scanning for hardware changes. Please be careful to back up the driver installation files in advance. | Disclaimer: Please back up all your important data before performing it. | | --- |

If I misunderstand your situation, feel free to correct me and share the information.

Best Regards,

Kyo.Y - MSFT | Microsoft Community Technical Support