Laptop connection

Question

My asus tuf gaming laptop constantly removes the internet entirely from the computer, not even a setting is left (windows 11) how should i go about fixing this? It cuts the internet every 5 minutes or less as of today

Answer 1

Yes, this is a forum, not a live chat. You can certainly try later.

Answer 2

I might try it later. I apologize, but today has been long, im kind of skeptical, and right now its working ok. May i get back to you later on?

Answer 3

Thank you.

This model has two options of network adapters. One is MediaTek and the other is Intel. I cannot tell if you should be having MediaTek or Intel in this case.

I am going to have you try MediaTek first. https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima... Download and install it. See if it helps. Use ethernet to download. Otherwise you have to download on a different device and transfer using flash drive to install.

If the MediaTek one doesn't work, then try the Intel one: https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima...

Answer 4

I tried to email you but that was blocked.

Bluetooth doesnt go away

Answer 5

Hello, this is Emily.

When this happens, did you notice if bluetooth is also gone?

Can you share with me two screenshots please?

1. Go to Device Manager > Network Adapters, I would like to see what's listed.
2. Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

Thanks!