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Problem after windows update!!

Anonymous
2024-08-15T19:30:52+00:00

Seen my computer wanted a system update for bug fixes and stuff. Soon it when to the blue screen error and said it was restarting. I have done everything from forced shut down to turning it off and on again multiple times, push and hold certain keys to try and access a safe mode but no matter what I do it will not go past the first opening screen with the green acer logo. I need this computer for school because it has all my files and documents that i can never recover otherwise

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-08-15T20:03:54+00:00

    Hi, good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    If most methods fail, you may need to consider performing a Clean Installation of Windows 11.

    Find another working computer then download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 11". Instructions inside the link.

    Note: Please make sure to uncheck the "Use the recommended options for this PC" box.

    https://www.microsoft.com/software-download/win...

    Please try checking the link below for more details.

    https://www.elevenforum.com/t/create-windows-11...

    If you want to retrieve your important files, Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

    Click Repair your computer > Troubleshoot > Command prompt

    Type: notepad.exe

    Press Enter

    Click File, then Open

    This will open a Mini-Explorer that you can use to find folders or individual files that need to backup, right click the files to Send to USB flash drive.

    Kindly refer to the link below on How to perform a Clean Installation of Windows 11

    https://www.elevenforum.com/t/clean-install-win...

    Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

    Kind regards,

    John DeV

    Independent Advisor

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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