Black screening while gaming

Question

Black screening while gaming

Anonymous

I've replaced memory, motherboard reinstalled windows uninstalled drivers and made sure all are up to date. I'm really out of my league when it comes to troubleshooting this issue and would love some help.,

Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 8/17/2024 3:29:14 PM Event ID: 1001 Task Category: None Level: Error Keywords: User: SYSTEM Computer: Hunters Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff80125f1c340, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\081724-6140-01.dmp. Report Id: d674b1d3-faf6-489d-a971-864fe5d0dba5. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 1001 1 2 0 0 0x8000000000000000 31641 System Hunters 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff80125f1c340, 0x0000000000000000) C:\WINDOWS\Minidump\081724-6140-01.dmp d674b1d3-faf6-489d-a971-864fe5d0dba5 Operating System

Windows 11 Home 64-bit

CPU

AMD Ryzen 7 5800X3D	39 °C 

Vermeer 7nm Technology

RAM

32.0GB Dual-Channel DDR4 @ 1599MHz (16-20-20-38)

Motherboard

Micro-Star International Co., Ltd. MAG B550 TOMAHAWK (MS-7C91) (AM4)	36 °C

Graphics

SAMSUNG (3840x2160@60Hz) 

4087MB NVIDIA GeForce RTX 4080 (MSI)	34 °C

Storage

1863GB Seagate ST2000DM001-1ER164 (SATA )	31 °C 

476GB SanDisk SDSSDH3512G (SATA (SSD))	34 °C 

1863GB Samsung SSD 970 EVO Plus 2TB (Unknown (SSD))

Optical Drives

No optical disk drives detected

Audio

NVIDIA High Definition Audio

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Answer 1

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my working hours vary & I usually reply between 10:00 pm & 6:00 am EST(UTC -5) Monday to Sunday.

I understand the issue you have, there is nothing to worry I am here to help, based on the error logs you have, there is a Bluescreen error happening on your PC, in this case, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard

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Black screening while gaming

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