Can't update computer due to error code 0x80070003

Question

I have tried many fixes including sfc /scannow, troubleshooter, restarting etc.

When running SetupDiag, it gave this error:

Error: SetupDiag reports abrupt down-level failure.

Last Operation:

Error: 0x80070003 - 0x20008

LogEntry: 2024-08-24 14:15:43, Error CHostIsUEFICompliantChecker failed. [Failed to check whether host has UEFI disk layout.] HRESULT =

0x80070003[gle=0x00000001]

I believe this is the issue, however, I am unsure of how to solve this.

https://imgur.com/a/5stBLPf is an image of my disk management (I couldn't upload an image to this for some reason)

Answer 1

Set up log file - setupact.log

The BCDEDIT command outputs : The boot configuration data store could not be opened.

                                                    The requested system device cannot be found.

Answer 2

1. Please post the output of the BCDEDIT command.
2. Share the following setup log file on OneDrive (or any other host) and post the link here:

C:$WINDOWS.~BT\Sources\Panther\setupact.log

(How-To: Share OneDrive files and folders - Microsoft Support)

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

Note: The "C:$WINDOWS.~BT" folder is a hidden folder. To access the folder, press Win + R, type "C:$WINDOWS.~BT" and click OK.

:: OneDrive sharing options - screenshot ::

    https://imgur.com/a/vZyxpY9

Answer 3

I don't believe the issue was present during the last update, and resetting the windows update service didn't change much since I still got the same error. I wasn't able to change the catrool2 folder name due to "access denied" even though I have all the administrator privileges.

I also tried to update it manually, however it said the same thing with the update failing and reverting system changes.

The in-place upgrade downloaded but then stopped with message "Sorry, we're having trouble determining if your PC can run Windows 10", even though I am already on windows 10.

When checking for updates after a failed install it gives the error 0x800f0922, and if trying to download windows 11, for example, it continuously gives the error code 0x80070003.

I also checked the windows update error log which it said this:

2024-08-27 12:31:18, Error                 CONX   ConX::Compatibility::CSystemAbstraction::HostIsUEFIDiskLayout: Failed to retrieve system partition NT path.
2024-08-27 12:31:18, Error                 CONX   CHostIsUEFICompliantChecker failed. [Failed to check whether host has UEFI disk layout.] HRESULT = 0x80070003
2024-08-27 12:31:18, Error                 CONX   ConX::Compatibility::CSystemAbstraction::GetSystemVolumeNtPath: Failed to retrieve system partition NT path.
2024-08-27 12:31:18, Error                 CONX   CFreeSystemPartitionDiskSpaceChecker failed. [Failed to retrieve system volume NT path.] HRESULT = 0x80070003
2024-08-27 12:31:18, Error                 CONX   ConX::Compatibility::CCompatibilityHost::SetScanResult: Compat scan from provider wsc:setup: failed. HRESULT = 0x80070003
2024-08-27 12:31:27, Error                 MOUPG  CDlpActionCompat::ExecuteSysReqScan(786): Result = 0x80070003
2024-08-27 12:31:27, Error                 MOUPG  CDlpActionCompat::ExecuteRoutine(636): Result = 0x80070003
2024-08-27 12:31:27, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class ICompatAction> > > >::Execute(493): Result = 0x80070003
2024-08-27 12:31:27, Error                 MOUPG  CDlpTask::ExecuteAction(3300): Result = 0x80070003
2024-08-27 12:31:27, Error                 MOUPG  CDlpTask::ExecuteActions(3454): Result = 0x80070003
2024-08-27 12:31:27, Error                 MOUPG  CDlpTask::Execute(1631): Result = 0x80070003
2024-08-27 12:31:27, Error                 MOUPG  CSetupManager::ExecuteTask(2630): Result = 0x80070003
2024-08-27 12:31:27, Error                 MOUPG  CSetupManager::ExecuteTask(2593): Result = 0x80070003
2024-08-27 12:31:27, Error                 MOUPG  CSetupManager::ExecuteInstallMode(832): Result = 0x80070003
2024-08-27 12:31:27, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(410): Result = 0x80070003
2024-08-27 12:31:30, Error                 MOUPG  CSetupManager::Execute(295): Result = 0x80070003
2024-08-27 12:31:30, Error                 MOUPG  CSetupHost::Execute(433): Result = 0x80070003
2024-08-27 12:33:07, Error                 CONX   Windows::Compat::Appraiser::SetupAppraiser::StopEtlLogger (3563):   Waiting on generaltel process failed: [258].[gle=0x00000102]

Answer 4

Hi Ollie K77.

Welcome to Microsoft Community.

In your description, you were unable to perform the update and also encountered error code 0x80070003.

I note that you have tried a number of methods such as performing an sfc scan, troubleshooting, etc. Thank you for your efforts in trying to resolve this issue, your efforts deserve to be recognized. I do understand the frustration of not being able to do an update at the moment.

Can I ask you if this issue was present during the last update?

In the meantime, please make a backup of your data to prevent data loss due to later operations.

Please refer to the following steps to reset the Windows Update service.

1 Search for “Command Prompt” in the taskbar, then right-click and select Run as administrator.

2 In the Command Prompt page, type the following line by line, and then press Enter every time you type a line.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

If you are still having problems, please download and install this update manually via the following link, depending on the version number of the update

https://www.catalog.update.microsoft.com/home.aspx

If this still does not help, please refer to the following link to try an in-place upgrade of your system. An in-place upgrade repairs your system with a system image file while preserving your data.

Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

How to perform an In-place Upgrade with Windows 10 Step-by-Step Guide - Microsoft Community

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist

Answer 5

Disk ### Status Size Free Dyn Gpt

---

Disk 0 Online 953 GB 1476 MB

Disk 1 Online 238 GB 201 MB

C: drive is in disk 0, there are 2 partitons

Partition ### Type Size Offset

---

Partition 1 Primary 50 MB 1024 KB

Partition 2 Primary 952 GB 51 MB