Random Crashes

Question

I am having an issue where my machine keeps randomly bluescreening. The minidump is pointing to it being ntoskrnl.exe I have tried a Memtest but nothing was found.

I have a feeling its because of a driver but im not sure how to work out which one it is. I have put a link below to the minidump files via google drive.

Minidumps

082324-9937-01.dmp 23/08/2024 13:00:07 IRQL_NOT_LESS_OR_EQUAL 0x0000000a 0000000000000000 0000000000000002 0000000000000000 fffff8001c635275 ntoskrnl.exe ntoskrnl.exe+415cb0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.22621.4036 (WinBuild.160101.0800) x64 ntoskrnl.exe+415cb0 C:\Windows\Minidump\082324-9937-01.dmp 32 15 22621 3,842,490 23/08/2024 13:01:31

Im on Windows 11 23H2 and my pc spec is below

CPU: AMD Ryzen 9 7950x

Motherboard: Asus X670e ProArt

Graphics Card: Nvidia 4090 Founders

Ram: 2x 32GB sticks of Corsair Vengence DDR5 Ram

SSD: M.2 Samsung 990 Pro 4TB

I hope someone can help and thanks in advance.

Answer 1

Okay, please leave verifier disabled and wait for your system to crash normally to see if a new minidump file is created.

Answer 2

No, I left it for 10mins and it just stayed there. I tried a few times but every time it gets to that bluescreen it does not go past 0%

Answer 3

Did the percentage on the blue screen not climb to 100% before you restarted your PC?

Answer 4

Thanks for you reply.

I have tried turning on Driver Verifier but when I do this it blue screens during bootup and does not show what causes it. It also does not create a dump file. It just hangs on the screen below and then I have to physically shut it down by holding the power button.

As you can see it does not show what driver is causing this. I have to then go into safe mode and turn Driver Verfier off to get back into windows.

Answer 5

Hi, I am Dave, I will help you with this.

Your minidump files just indicate memory (RAM) corruption no specific driver is listed

To try to force Windows 11 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

Before you run Driver Verifier, please create a new System Restore Point

https://answers.microsoft.com/en-us/windows/for...

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Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Open Command Prompt as Administrator and run these two commands, then restart your PC.

verifier /reset

verifier /bootmode resetonbootfail