Computer Randomly Restarts While Playing

Question

The computer has been randomly restarting for two weeks while playing Valorant. I contacted Riot Games about this issue and they told me to remove all traces of the game and reinstall it on the C: drive (Valorant was installed on the D: drive) but the issue continued. I opened the minidump folder and found out that the restarts were logged. I have attached a Google Drive folder with the dmp files.

https://drive.google.com/drive/folders/1gpKWiCcpvMipATNq0ewzcANPfdUFB2Vk?usp=drive_link

Answer 1

Yes, of course.

These are what Acer provides for your pc.

Answer 2

All the updates are only for Windows 10. there are no versions for Windows 11. Do I still download them?

Answer 3

Hi OmarKhaled9

All 3 dumps show VIDEO_TDR_FAILURE in the module nvlddmkm.sys, which is your Nvidia card.

Please download the new video driver only from Acer site. https://www.acer.com/gb-en/support/product-support/Predator_PO5-600s

Answer 4

Hi, I am Dave, I will help you with this.

I tried to donwload your minidump files, but they are not shared, please try sharing the files again, also, I sent a share request on Google Drive, that may be in your Email.

Please let me know here when the files are shared.