Getting BSOD screen

Question

I have been getting BSOD with different reasons in few days the most recent was KMODE_EXCEPTION_NOT_HANDLED wit what failed :- dxgmms2.sys and before that it was SYSTEM_SERVICE_EXCEPTION. Link for the windows Minidump as follows :-https://drive.google.com/file/d/1VyHHmH9JajnNew8od9WwFeKUZAYFR75D/view?usp=sharing

Answer 1

Hi, there is nothing to worry, it is just a mis calibration of the driver.

Answer 2

Thanks for the Help!! Is there anything I should worry about or was it just this issue because of which I was facing BSOD ?

Answer 3

Hi, thank you so much for that information, in that case, we need to run a Clean installation of the AMD driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

Step 1. Completely uninstall the AMD GPU Driver using the steps from this link:

https://www.amd.com/en/resources/support-articl...

Step 2. Reinstall the AMD Graphics driver using the steps from the link below:

Install AMD Radeon and automatically detect the AMD driver:

https://www.amd.com/en/resources/support-articl...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 4

It's HP laptop with AMD RYZEN 5

Graphics :-AMD RADEON

Answer 5

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, as per checking and analyzing you have there is an error dxgmms2.sys, this is an issue related to your graphics card driver, may I know the make and model of your Graphics card? so that I can provide you with steps wherein we will do a clean installation of the graphics card driver.

Let me know how it goes and I hope that helps.

Bernard