Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
When was the last time it worked properly? Have you made any changes to your computer recently?
Please try the following methods below.
**Restart Windows Explorer
Press Ctrl + Shift + Esc to open Task Manager.
Select the Processes tab.
Scroll down and look for Windows Explorer
Right click then select Restart.
**Please try to run SFC and DISM to check for any system errors and corrupted files.
https://support.microsoft.com/en-us/help/402652...
After that, restart your computer
**Please try creating a new local administrator account then check if the issue persists.
https://support.microsoft.com/en-us/windows/man...
Kindly let me know if this helps or if you have further concerns by clicking the "Reply" button below to continue the conversation.
Kind regards,
John DeV
Independent Advisor