SOS!!!

Question

Dear Microsoft or whatever it is I should say today,

2 years ago, I built a Windows 10 Home PC meant for gaming, with its processor being an AMD Ryzen 5 5600G with Radeon Graphics, 3.90 GHz. The PC worked well, except for 1 flaw: Every month or so while I'm playing a game my controller stops working and I always get this according to Event Viewer:

"Source

Windows

Summary

Hardware error

Date

‎8/‎1/‎2024 8:03 PM

Status

Not reported

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 144

Parameter 1: 100a

Parameter 2: ffffea09a93a7960

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_19045

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19045.2.0.0.768.101

Locale ID: 1033"

I tried different controllers and even uninstalled the USB port (which was said to be USBXHCI according to the log), but still no dice. Is this a software or hardware issue?

Answer 1

Hello, Ryan Woo-Ming

Welcome to the Microsoft community.

Thank you for your feedback. Based on your feedback, it is most likely a hardware issue, in order to test this, you can try the following:

1. Unplug all the peripherals of your computer, long press the shutdown button for 40S, and let it sit for 10-15 to try again. After that reset your controller and try it according to your controller's manual.
2. Replace your controller with a new one or try your controller on another computer.

If there is still a problem after testing, it means your controller has a hardware problem, we suggest you contact your controller manufacturer for repair or replace it with a new one.

I look forward to your feedback, which will help me pinpoint your problem.

Best Regards,

Aaron| Microsoft Community Support Specialist