Computer keeps going black and crashing

Question

Every time I open certain games and such I can play fine for anywhere from 10-30 minutes however soon my computer monitor goes black and then my computer restarts, this has only been happening recently and I'm a bit lost. Additionally, when I view the Crash in Event Viewer it says this "The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffffa10587eb1010, 0xfffff80175106730, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 41948ca3-4b35-45b5-94b5-ddc34372c695."

Any help is greatly appreciated

Specs

• Intel (R) Core (TM) i5-10400F CPU @ 2.90GHz
• 16 GB of RAM

-NVIDIA GeForce GTX 1650

Answer 1

Hi, thank you for that information, as per checking and analyzing the DMP file you have, there is an error in nvlddmkm.sys, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:

We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

https://nvidia.custhelp.com/app/answers/detail/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Answer 2

Hi, Thank you for responding, Here is the link for the three Mini Dump files from when the crashes have occurred.

Items Shared on 8-17-2024

Thank you for your help.

Answer 3

Hi Cole, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my working hours vary & I usually reply between 10:00 pm & 6:00 am EST(UTC -5) Monday to Sunday.

I understand the issue you have, there is nothing to worry I am here to help, based on your inputs and as per checking the logs, there is a Bluescreen error happening to your device, in this case, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location, such as a desktop or Document.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard