Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
When was the last time it worked properly?
Please try performing a Network Reset
Reset Network Settings
Press Windows key+ I to open Settings
Select Network & Internet > Status.
Under the "Advanced network settings", click Network reset
Click Reset now then Yes
Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.
Kind regards,
John DeV
Independent Advisor