snipping tool code and microsoft store crash

Question

Something happened on our end. Here’s the error code, in case you need it: 0x87E10BC6

Answer 1

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

When was the last time it worked properly?

If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.

Please try changing your Region to United States if it helps.

Please try signing-out of your Microsoft Account from the Microsoft Store app then signing-in again

Please let me know if you have tried the methods below.

**Reset the Microsoft Store cache

Press the Windows Logo Key + R to open the Run dialog box,

type wsreset.exe -i

and then select OK.

Note:

A blank Command Prompt window will open, and after about ten seconds the window will close, and Microsoft Store will open automatically.

**Check the Microsoft Store Install Service

Press the Windows Key + S and type in services.msc.

Find the Microsoft Store Install Service and double click, If the status is Running, right click it then select Restart

If disabled, change it to Automatic, click Start and click OK.

**Please try to run SFC and DISM to check for any system errors and corrupted files.

https://support.microsoft.com/en-us/windows/usi...

After that, restart your computer

**Reset the Microsoft Store app in Windows 11

Press Start then search Microsoft Store

Right click it then select App settings

Click Terminate > Repair > Reset

**Re-register built-in apps and reinstall the Microsoft Store app

Press Windows key + X

Click and Run Windows Terminal (Admin)

Copy and paste the command below one at a time then press Enter. Please ignore the red errors and let the process complete.

Get-AppXPackage *Microsoft.ScreenSketch* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}

Restart your computer

Kindly let me know if this helps or if you have further concerns by clicking the "Reply" button below to continue the conversation.

Kind regards,

John DeV

Independent Advisor