Crashing

Question

Dump.zip

Answer 1

Thanks.

The Driver Verifier indicates that the crash was caused by the driver "vgk.sys", which belongs to the Vanguard anti-cheat.

I have seen many users recently reporting issues caused by the Vanguard Anti-Cheat driver.

I suggest you uninstall Vanguard Anti-Cheat and see if the system will work stably. Do not reinstall it.

If the crash occurs again after uninstalling it, let me know. Click on the "Reply" button below my reply.

Feel free to ask back any questions.

Answer 2

082624-5406-01.zip

Answer 3

Thanks.

The minidumps do not mention any driver. Only a generic system file.

I suggest you use the Driver Verifier utility. This utility is used to force the system to show the driver causing the problem.

Before turning on Driver Verifier, I like to create a restore point just in case. I suggest doing the same.

https://support.microsoft.com/windows/create-a-...

Turn on Driver Verifier, let the system crash 3 times, then turn off Driver Verifier. Share the minidumps that the crashes created.

(Pay attention to the blue screen that is displayed. Sometimes, it may contain useful information.)

See the article below for instructions.

https://answers.microsoft.com/en-us/windows/for...

I await your reply. Click on the "Reply" button below my reply.

Answer 4

082624-5703-01.zip

Answer 5

Hi. I'm David, and I'm happy to help you.

Sorry, I can't extract the file. The shared ZIP file may be corrupted.

I will leave a detailed step-by-step guide to collecting and sharing the minidump files:

• Open File Explorer and go to the folder "C:\Windows\Minidump";
• Copy the minidump files to the desktop;
• Create a ZIP file on the desktop;
• Place the minidump files that are on the desktop in the ZIP file you created;
• Upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.
• Post the link to the ZIP file here so I can have a look.

I await your reply. Click on the "Reply" button below my reply.