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Needing help with Critical Errors. Please help!

Anonymous
2024-08-14T19:57:43+00:00

Hello, I am needing help with some critical errors I've had. Since the errors I have cleared space on my main drive (it was at red before) and I have updated my drivers. I am worried its a power problem as it says kernal power error on the critical issue.

While playing Balder's Gate 3, the first critical error occurred. My PC randomly shut down on the 08/08/2024. Another Critical Error occurred on the 14/08/2024 where my PC may have shut down while on sleep mode.

Dump Files:

081424-8343-01.dmp

080824-13406-01.dmp

Event Viewer:

error.evtx

critical error.evtx

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-14T23:00:08+00:00

    Hi Dylan,

    Thanks so much for the response. I do have a controller connected to my pc. Should I just remove it when I'm not using it?

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  2. DYARI BARHAM 34,936 Reputation points Independent Advisor
    2024-08-14T20:34:09+00:00

    Hi Lucas,

    I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

    The minidump file indicates the Xbox Controller driver as the cause of the BSOD. Have you connected the Xbox Controller to your computer?

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