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PC Freezes -

Anonymous
2024-08-12T11:13:16+00:00

Hello! My laptop froze, the fans were very loud and needed hard reset to start working again. I ran the reliability monitor and this is the record:

Προέλευση

Windows

Σύνοψη

Σφάλμα υλικού

Ημερομηνία

‎12/‎8/‎2024 1:09 μμ

Κατάσταση

Αποστολή αναφοράς

Περιγραφή

Τα Windows σταμάτησαν να λειτουργούν σωστά εξαιτίας κάποιου προβλήματος με το υλικό.

Υπογραφή προβλήματος

Όνομα συμβάντος προβλήματος: LiveKernelEvent

Κώδικας: a1000001

Παράμετρος 1: 1

Παράμετρος 2: 0

Παράμετρος 3: 0

Παράμετρος 4: 0

Έκδοση λειτουργικού συστήματος: 10_0_22631

Service Pack: 0_0

Προϊόν: 768_1

Έκδοση λειτουργικού συστήματος: 10.0.22631.2.0.0.768.101

Αναγνωριστικό τοπικών ρυθμίσεων: 1032

Περισσότερες πληροφορίες σχετικά με το πρόβλημα

Αναγνωριστικό κλάδου: LKD_0xA1000001_amdfendr!AmdlogDrv::OsServices::ReportLiveKernelDump

Πληροφορίες διακομιστή: a6572690-e574-4526-b920-ed773948542a

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-13T06:47:01+00:00

    Hello Lina Douma,

    Thanks for reaching out here in the Microsoft Answers Community.

    Error 0xA1000001 means that the parameter is incorrect. Since the error is being detected by the AMD Crash Defender driver, it is likely that the GPU suddenly disconnects, causing the freezing.

    If you have any overclocking or undervoltage set up in the system and in BIOS (including memory XMP), please revert them, and see whether the issue persists.

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

    If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.

    If the issue still persists, there may be a connection issue with the GPU. Since it is a laptop computer, please contact the manufacturer for a repair or replacement if it is still in warranty, or your local repair shop for a hardware checkup if not.

    Thanks for your patience and understanding.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

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