hc12hid device

Question

For the last week I’ve been unable to use the touchpad on my laptop, going into Device Manager the lower 12C HID Device has a warning symbol on it.

Device status states “This device cannot start (Code 10)” followed by “A request for the HID descriptor failed”). After attempting to update the he driver and then disabling/enabling it failed I decided to Uninstall and then Reinstall the device, this worker for a day until the issue again persisted.

The touchpad had issues like this before but never this long or serious, and it’s with the same Code 10 issue. As well I am unable to update the driver as it says that the “best drivers” already installed is the other 12C HID device.

I need help with this, as the laptop I am using is used for school and although it has a touchscreen it’s incredibly inconvenient to use.

Any help would be nice, thanks.

Answer 1

See that laptop makers support site and update drivers/bios

There maybe a shortcut on your system to their update utility